Christmas Customer Assistant - Food - Crescent Link Simply Food

Marks and Spencer; Derry/Londonderry; On-site; GBP 40,000 - 60,000; Part time

Job summary

A well-known retail company is seeking a Customer Assistant in Derry/Londonderry, UK. In this role, you will provide excellent customer service, support store operations, and champion M&S Food products. Ideal candidates are team players who thrive in a fast-paced environment and are proficient with digital tools. Flexibility and a positive attitude towards customer engagement are essential. This offers the opportunity to be part of a dynamic team during key operational periods.

Qualifications

• Passion for delivering excellent customer service.
• Enthusiasm for M&S Food products.
• Ability to work effectively in a team.

Responsibilities

• Serve customers efficiently on the shop floor.
• Ensure the store is clean and well-stocked.
• Engage with customers to understand their needs.

Skills

Customer service excellence

Strong communication skills

Digital capability

Attention to detail

Job description

Overview

All the details

Join our team at M&S as a Customer Assistant in our Foods section, where you\'ll become a champion of our high-quality products, great value offers, and excellent customer service. We\'re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.

You'll be a brand ambassador who\'s ready to recommend our newest Food products. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.

At M&S our customers don\'t wait, you\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.

Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.

Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Work Pattern

• Week 1: Sunday 15:00-19:00; Wednesday 14:00-18:00; Friday 14:00-18:00
• Week 2: Thursday 14:00-18:00; Friday 14:00-18:00; Saturday 16:00-20:00

Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.

Important: This role is located in the Foods section of M&S and requires enthusiasm for delivering excellent customer service.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
• Build expert product knowledge to sell and recommend our products and services
• We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone\'s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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