Christmas Customer Assistant - Food - Brooklands

Marks & Spencer; Weybridge; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer is seeking a Customer Assistant in our Food section. You will be on the frontline, delivering five-star service at pace, and actively engaging customers with knowledge of our Food range. You’ll use Sparks App and store devices to assist shoppers and drive a seamless experience.

The role requires resilience in a high-pressure environment, a willingness to work across different store areas, and a customer-focused mindset to meet demand with speed and accuracy.

Qualifications

• Frontline role requiring resilience and the ability to perform under pressure.
• Comfortable using digital tools and apps to assist customers.
• Willingness to work across multiple store areas and shifts.

Responsibilities

• Provide five-star service and sell latest food products to customers.
• Engage with customers, answer questions and make product recommendations.
• Utilise Sparks App and store devices to enhance the customer experience.

Skills

Customer service

Team player

Digital tools

Retail experience

Tools

Sparks App

In-store devices

Job description

Work Pattern

Sunday 23:00-07:00
Friday 23:00-07:00
Saturday 23:00-07:00

Under 18 disclaimer
This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

Christmas