Christmas - Customer Assistant - Food - Bishopbriggs

Marks & Spencer Plc; Bishopbriggs; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer plc in the United Kingdom is hiring a Customer Assistant for our Food section. You’ll be the frontline, delivering five-star service and helping customers find and purchase our fresh products. You’ll work at pace in a busy store, staying sharp and customer-focused.

You will be resilient, digitally confident with the Sparks App and in-store devices, and flexible to work across store areas as demand changes. This is a great opportunity to grow with a leading retailer.

Qualifications

• Proven ability to provide friendly, efficient customer service.
• Strong communication skills and teamwork.
• Flexible attitude to work across store areas and shifts.
• Comfort with using digital tools to assist customers.

Responsibilities

• Deliver five-star service at pace in a high-pressure store environment.
• Confidently recommend and sell new food products to customers.
• Utilise Sparks App and in-store devices to enhance customer experience.
• Be a reliable brand ambassador, supporting a positive team culture.
• Adapt to varied shifts and cover different store areas as needed.

Skills

Customer service

Communication skills

Flexible/adaptable

Digital confidence

Tools

Sparks App

In-store devices

Job description

Mon 1200-1800

Weds 1200-1800

Fri 1200-1800

Sat 1200-1800

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?

#Christmas