Christmas Customer Assistant - Food - Biggleswade

Marks and Spencer; Biggleswade; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer in the United Kingdom is seeking a Customer Assistant for our Food section. You will be on the frontline, delivering five-star service at pace and helping customers find products while making sure they feel valued every time they shop with us.

Shifts include evenings and weekends with flexibility to cover peak periods. You will use Sparks App and in-store devices to enhance the customer experience and adapt across store areas as demands change.

Qualifications

• Experience delivering high‑quality customer service.
• Comfort using digital tools and apps.
• Able to work in a fast‑paced retail setting.

Responsibilities

• Assist customers with product queries and purchases.
• Maintain shelves and stock levels during shifts.
• Collaborate with team to ensure smooth store operations.

Skills

Customer service

Digital literacy

Team player

Flexibility

Tools

Sparks App

In-store devices

Job description

All the details

Work Pattern

Sunday: 16:30 - 20:30

Monday: 18:00 - 22:00

Tuesday: 18:00 - 22:00

Wednesday: 18:00 - 22:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Food section, where you’ll become at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.

We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don’t wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

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