Christmas-Customer Assistant-C&H-Fosse Park

Marks & Spencer Plc; Leicester; On-site; GBP 17,000 - 23,000; Part time

Job summary

Marks & Spencer Plc is seeking a Customer Assistant to be at the frontline of our store, delivering exceptional service and product knowledge to customers. You will be resilient, work under pressure, and use digital tools to enhance the shopping experience.

Candidates must be 18+ and available for early shifts; flexibility to work across different store areas and peak periods is essential. This is a frontline, customer-facing role in a fast-paced retail environment.

Qualifications

• Must be 18 years or older due to health and safety policy.
• Ability to work early mornings.
• Deliver high-quality service at pace in a busy retail environment.
• Flexible to work across different store areas.

Responsibilities

• Provide five-star customer service and product advice to shoppers.
• Utilise Sparks App and in-store devices to assist customers.
• Work collaboratively with team to keep store running smoothly.
• Be adaptable to changing shift patterns and store needs.

Skills

Customer service

Team player

Digital tools proficiency

Tools

Sparks App

Job description

tues 14-18 wed 14-18 thurs 14-18 fri 14-18 sat 14-18

- Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Under 18 disclaimer

This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join M&S as a Customer Assistant where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need colleagues who are down-to-earth, who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.

#Christmas