Christmas Customer Assistant – 12 Hours

Caledonia Park; Floshend Cottage; Remote; GBP 14,000 - 19,000; Full time

Job summary

M&S in Scotland is seeking a Customer Assistant in Fashion, Home & Beauty to deliver style guidance and five-star service in a fast-paced frontline role.

You will be a confident brand ambassador, helping customers discover our latest fashion items and using Sparks App and in-store devices to enhance the shopping experience. Flexibility and teamwork are essential in this dynamic retail environment.

Qualifications

• Experience in customer service or retail preferred.
• Ability to work in a fast-paced environment.
• Comfort with using digital store tools.

Responsibilities

• Provide style advice and five-star service to customers on the shop floor.
• Drive sales and grow market share in the fashion space.
• Represent the brand as a confident, energetic ambassador to shoppers.

Skills

Customer service

Sales focus

Team player

Flexible

Digital tools

Tools

Sparks App

Job description

Sunday- 12:00-18:30
Saturday- 12:00-18:30

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job – it’s a role for people who love pace, want to work hard and play their part in delivering our transformation.

We’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products. You’ll be a resilient and confident brand ambassador who’s ready to serve our customers and sell our latest fashion items.

At M&S, our customers don’t wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.

Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S.

Efficiency and effectiveness are non‑negotiable. You’ll keep standards sky‑high while balancing speed and accuracy, even when the pressure is on.

Being a team player is crucial. You’ll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.

Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head‑on.

This is the frontline of fashion retail – are you ready for it?