Christmas Customer Advisor - Zone A

Boots Opticians; Swansea; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail company in Swansea seeks a Christmas Customer Assistant to engage customers, manage stock, and enhance their shopping experience during the festive season. This temporary role offers the chance to develop customer service skills and may lead to a permanent position. Applicants should be available for holiday work and enjoy contributing to a positive team environment.

Benefits

Generous employee discounts

Access to 24/7 counselling and support

Maternity/Paternity/Adoption gift card

Qualifications

• Available to work Bank Holidays and weekends.
• Comfortable approaching customers and delivering a personalized experience.
• Ability to balance customer care with daily shop floor tasks.

Responsibilities

• Offer thoughtful advice and recommend products.
• Wrap purchases at the counter or support self-checkout.
• Keep shelves full during the busy season.
• Ensure store areas look their best.
• Assist with online order deliveries as needed.

Skills

Customer Service Skills

Tech-Savvy

Physical Stamina

Team Player

Operations Ready

Job description

Overview

The salary for this role is £12.40 per hour. The festive season at Boots is one of our most exciting and important times of the year, and it simply couldn't happen without the energy, warmth and dedication of our store teams. As a Christmas Customer Assistant, you'll be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that encourages customers to return throughout the year.

This is a temporary contract, with the potential for a permanent role later depending on opportunities in your local area.

About the role

You will work in a Boots store and report to the Assistant or Store Manager. Your responsibilities include:

• Customer Interaction: Offer thoughtful advice, recommend products and highlight offers to ensure customers have an enjoyable shopping experience.
• Till Operation: Wrap purchases at the counter or support self-checkout systems with energy and efficiency.
• Stock Management: Keep shelves full so customers can find what they need during the busy season.
• Store Presentation: Ensure areas look their best.
• Online order support: Assist with deliveries, picking and packing for online orders as needed.

What you’ll need to have

Full training is provided, but essential skills/experience include:

• Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
• Customer Service Skills: Comfortable approaching customers and delivering a personalised experience.
• Operations Ready: Ability to balance customer care with daily shopfloor and operational tasks.
• Tech-Savvy: Ability to learn and use new technology, including handheld devices, tills and self-checkouts.
• Team Player: Collaborative, one-team mindset to help the store meet goals.
• Physical Stamina: Ability to stand, walk and lift; stay busy and active.
• Brand Ambassador: Enthusiasm for Boots ethos, products and services.

Desirable experience
Experience in a retail or customer-facing environment is welcome but not essential.

Career development

There are opportunities to continue your career with us, whether you stay in retail or pharmacy, progress to store leadership, or join our Support Office. Check out success stories here.

Our benefits

• Generous employee discounts
• Access to 24/7 counselling and support through TELUS Health (Employee Assistance Programme)
• Maternity/Paternity/Adoption gift card

Additional benefits are available; find out more at boots.jobs/rewards. Exclusions may apply and eligible roles only. Salary estimates on third-party sites are not provided or endorsed by Boots.

Why Boots

We foster an inclusive working environment and are an equal opportunity employer, embracing diversity and providing a positive environment for all. We strive to change things for the better with you.

What’s next

If you’re ready to make someone’s day and make a difference, apply now. If your application is successful, we will contact you to attend an in-person interview within the next 14 days. If you require additional support as part of the application process, we are happy to provide reasonable adjustments to help you perform at your best.

Need To Know

We are recruiting Christmas Customer Advisors for our Swansea, The Quadrant Centre store. A variety of shifts are available, including weekends. Exact shift patterns will be discussed at interview. Please note the advert may close when we have met our requirements.

Location: Swansea, The Quadrant Centre