Christmas Customer Advisor - Zone A

Boots Opticians; Sutton Coldfield; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail pharmacy in Sutton Coldfield is seeking a Christmas Customer Assistant to enhance customer experience during the festive season. Responsibilities include greeting customers, operating tills, managing stock, and ensuring the store is well presented. Ideal candidates will possess strong customer service skills and be available during bank holidays. This role offers a unique opportunity to join a dynamic team and could lead to permanent employment.

Benefits

Generous employee discounts

Access to free, 24/7 counselling and support

Maternity/Paternity/Adoption gift card

Qualifications

• Available to work Bank Holidays including Black Friday week and weekend.
• Comfortable approaching customers and providing a personalised experience.
• Able to balance customer care with daily shopfloor and operational tasks.
• Can learn about and use new technology, including operating handheld devices.
• Collaborative mindset to help each other meet store goals.
• Ready to stay busy and active.

Responsibilities

• Offer thoughtful advice and recommend products to customers.
• Ensure efficient transactions at the counter and self-checkouts.
• Keep shelves full during the busiest shopping season.
• Ensure store presentation looks its best.
• Assist with deliveries, picking, and packing for online orders.

Skills

Customer Service Skills

Operations Ready

Tech-Savvy

Team Player

Physical Stamina

Brand Ambassador

Job description

Overview

Job Description: The salary for this role is £12.40 per hour. The festive season at Boots is one of our most exciting and important times of the year, and it simply couldn't happen without the energy, warmth and dedication of our store teams. As a Christmas Customer Assistant, you'll be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that leads to a happily ever after and keeps them coming back all year round. This role is a great opportunity whether you're just starting your career or have retail or customer service experience and want a fresh challenge. If you love helping people and making their day, this is the job for you.

Whilst this is a temporary contract, there may be the potential for a permanent role later depending on the opportunities in your local area, so it could be the start of a new career with us.

About the role

You will work in a Boots store and report to the Assistant or Store Manager, and your responsibilities will include:

• Customer Interaction: You'll offer thoughtful advice, recommend products and highlight our amazing offers to ensure everyone has an enjoyable shopping experience and no one leaves empty-handed.
• Till Operation: Whether you're wrapping up purchases at the counter or supporting our self-checkout systems, you'll bring energy and efficiency to every transaction.
• Stock Management: You'll take pride in keeping shelves full so our customers can always find exactly what they need during the busiest shopping season of the year.
• Store Presentation: We're proud of our stores, so you will ensure every area always looks its best.
• Online order support: Whilst this is a customer-facing role, you may assist with deliveries, picking, and packing for online orders as needed.

What you'll need to have

Full training is provided for this role, but these are the essential skills or experience needed to succeed:

• Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
• Customer Service Skills: We're looking for people who are comfortable approaching customers, providing a personalised experience that leaves a lasting impression.
• Operations Ready: You’ll need to be able to balance customer care with daily shopfloor and operational tasks.
• Tech-Savvy: It’s important that you can learn about and use new technology, including operating handheld mobile devices, tills and self-checkouts.
• Team Player: A collaborative, one-team mindset is necessary for helping each other meet the store goals and have fun along the way.
• Physical Stamina: You'll be on your feet, standing, walking and lifting. If you're ready to stay busy and active, this is the role for you!
• Brand Ambassador: We're looking for people who love our Boots ethos, products and services and can't wait to share them with customers.

It would be great if you also have

These are desirable experience and are not essential, so we would welcome applications from candidates that don't match these additional criteria.

• Experience in a retail or customer-facing environment
• Familiar with Boots products and services so you can help customers

Career development

Are you thinking about your future career goals? There are plenty of opportunities to continue your career with us; whether you progress within retail or pharmacy, work your way up to store leadership or even join our Support Office. Why not check out some success stories here.

Our benefits

• Generous employee discounts
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
• Maternity/Paternity/Adoption gift card

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

If you're ready to make someone’s day and make a difference, apply now! If your application is successful, we will be in contact with you to attend an in-person interview within the next 14 days. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Need To Know

We are now recruiting Christmas Customer Advisors for our Sutton Coldfield store.

We have a variety of shifts available, working between the hours of 8.00am and 18.00 which may include weekends.

Shift patterns may appear below / The exact shift patterns will be discussed at interview.

Available shift patterns: Varied across seven days.

Please note that due to the anticipated volume of applications expected for this vacancy, we will close the advert when we have met our requirements.

Business Area

Retail

Function

Christmas

Keywords

Retail, Stores, Customer, Customer Service, Store, Sales, Retail Sales, Cash Handling, Stock, Seasonal, Christmas, Temporary, Counter Sales, picking, packaging, distribution, operations, assistant, UK

Hours per week

12

Latitude,longitude 1

52.550476374,-1.859144865

Airport

No

Company

UK Stores

Division

16 - United Kingdom

Region

5 - Wales and West

Area

137 - East Staffordshire

Store

6465 - SUTTON COLDFIELD

Req Posted Date

10-Sep-2025

County

West Midlands

Country

UK

Address 1

Unit 4-5

Address 2

Princess Alice Drive

Address 3

Sutton Coldfield