Christmas Customer Advisor - Zone A

Boots Opticians; Falkirk; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK health and beauty retailer is recruiting a Christmas Customer Assistant for their Falkirk store. You will greet customers, offer product advice, and ensure a pleasant shopping experience during the festive season. Ideal candidates should possess strong customer service skills, be operationally ready, and work effectively in a team. Flexible shifts available, including weekends, with a pay of £12.40 per hour.

Benefits

Generous employee discounts

Access to free, 24/7 counselling and support

Maternity/Paternity/Adoption gift card

Qualifications

• Available to work Bank Holidays including Black Friday and Christmas days.
• Comfortable approaching customers with a personalized experience.
• Ability to balance customer care with operational tasks.
• Ability to learn and use new technology.
• Collaborative mindset to help meet store goals.
• Willingness to be on your feet, standing, walking and lifting.
• Passionate about Boots ethos and products.

Responsibilities

• Offer thoughtful advice and recommend products.
• Manage till operations with energy and efficiency.
• Ensure shelves are fully stocked for customers.
• Maintain store presentation to high standards.
• Assist with online order deliveries and packing.

Skills

Customer Service Skills

Operations Ready

Tech-Savvy

Team Player

Physical Stamina

Brand Ambassador

Job description

Overview

The salary for this role is £12.40 per hour. The festive season at Boots is one of our most exciting and important times of the year, and it simply couldn't happen without the energy, warmth and dedication of our store teams. As a Christmas Customer Assistant, you'll be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that leads to a happily ever after and keeps them coming back all year round.

This role is a great opportunity whether you're just starting your career or have retail or customer service experience and want a fresh challenge. If you love helping people and making their day, this is the job for you. While this is a temporary contract, there may be the potential for a permanent role later depending on opportunities in your local area.

About the role

You will work in a Boots store and report to the Assistant or Store Manager, and your responsibilities will include:

• Customer Interaction: You'll offer thoughtful advice, recommend products and highlight our amazing offers to ensure everyone has an enjoyable shopping experience.
• Till Operation: Whether you're wrapping up purchases at the counter or supporting our self-checkout systems, you'll bring energy and efficiency to every transaction.
• Stock Management: You'll take pride in keeping shelves full so customers can always find what they need during the busiest shopping season of the year.
• Store Presentation: You will help ensure every area always looks its best.
• Online order support: While this is a customer-facing role, you may assist with deliveries, picking and packing for online orders as needed.

What you'll need to have

Full training is provided for this role, but these are the essential skills or experience needed to succeed:

• Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
• Customer Service Skills: Comfortable approaching customers and providing a personalised experience that leaves a lasting impression.
• Operations Ready: Ability to balance customer care with daily shopfloor and operational tasks.
• Tech-Savvy: Ability to learn and use new technology, including handheld devices, tills and self-checkouts.
• Team Player: Collaborative, one-team mindset to help the store meet goals and enjoy the process.
• Physical Stamina: You'll be on your feet, standing, walking and lifting.
• Brand Ambassador: You should love Boots ethos, products and services and be ready to share them with customers.

It would be great if you also have

Desirable experience is not essential; applications from candidates who don't match these criteria are welcome.

• Experience in a retail or customer-facing environment
• Familiar with Boots products and services so you can help customers

Career development

There are plenty of opportunities to continue your career with us, whether you progress within retail or pharmacy, move into store leadership, or join our Support Office.

Our benefits

• Generous employee discounts
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
• Maternity/Paternity/Adoption gift card

We offer a range of benefits in addition to the above; find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Salary estimates on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer and are committed to embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

What's next

If you're ready to make someone's day and make a difference, apply now. If your application is successful, we will contact you to attend an in-person interview within the next 14 days. We can provide reasonable adjustments to help you be at your best during the application and interview process.

Need To Know

We are recruiting Christmas Customer Advisors for our Falkirk store. We are looking for candidates to start from September onwards. A variety of shifts are available, including weekends, with hours typically between 12am and 8pm. Exact shift patterns will be discussed at interview.