Christmas Customer Advisor - Zone A

Boots Opticians; Bury St Edmunds; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail chain is seeking a Christmas Customer Assistant in Bury St Edmunds to provide excellent customer service and ensure a smooth shopping experience during the busy festive season. The role involves customer interaction, stock management, and operational tasks. This temporary position offers the potential for a permanent role based on performance. Flexible shifts available including weekends.

Benefits

Generous employee discounts

Access to free counselling and support

Maternity/Paternity/Adoption gift card

Qualifications

• Available to work Bank Holidays including peak shopping days.
• Comfortable approaching customers and providing a personalised experience.
• Ability to balance customer care with daily operational tasks.

Responsibilities

• Offer thoughtful advice and recommend products.
• Assist with purchases at the counter or self-checkout.
• Keep shelves stocked during peak season.
• Ensure store areas are well-presented.
• Process online order deliveries as needed.

Skills

Customer Service Skills

Operations Ready

Tech-Savvy

Team Player

Physical Stamina

Brand Ambassador

Job description

Overview

The salary for this role is £12.40 per hour

The festive season at Boots is one of our most exciting and important times of the year, and it simply couldn't happen without the energy, warmth and dedication of our store teams. As a Christmas Customer Assistant, you'll be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that leads to a happily ever after and keeps them coming back all year round.

This role is a great opportunity whether you're just starting your career or have retail or customer service experience and want a fresh challenge. If you love helping people and making their day, this is the job for you. While this is a temporary contract, there may be potential for a permanent role later depending on local opportunities.

About the role

Responsibilities

• Customer Interaction: Offer thoughtful advice, recommend products and highlight offers to ensure a positive shopping experience.
• Till Operation: Assist with purchases at the counter or support self-checkout systems with energy and efficiency.
• Stock Management: Keep shelves full so customers can find what they need during peak season.
• Store Presentation: Ensure areas always look their best.
• Online order support: Process deliveries, picking and packing for online orders as needed.

What you'll need to have

• Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
• Customer Service Skills: Comfortable approaching customers and providing a personalised experience.
• Operations Ready: Ability to balance customer care with daily shopfloor and operational tasks.
• Tech-Savvy: Ability to learn and use new technology, including handheld devices, tills and self-checkouts.
• Team Player: Collaborative, one-team mindset to help achieve store goals.
• Physical Stamina: Be on your feet, active, and able to lift as needed.
• Brand Ambassador: Enthusiasm for Boots ethos, products and services.

It would be great if you also have

• Experience in a retail or customer-facing environment (desirable)
• Familiarity with Boots products and services (desirable)

Career development

There are opportunities to continue your career with us, whether within retail or pharmacy, moving toward store leadership or roles in our Support Office. Check out success stories here.

Our benefits

• Generous employee discounts
• Access to free, 24/7 counselling and support through TELUS Health
• Maternity/Paternity/Adoption gift card

Additional benefits are available; see boots.jobs/rewards for details. Exclusions may apply. Salary estimates on third-party sites are not provided or endorsed by Boots.

Why Boots

We foster an inclusive environment and are an equal opportunity employer, embracing diversity and providing a positive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What’s next

If you're ready to make someone’s day and make a difference, apply now. If your application is successful, we will contact you to attend an in-person interview within 14 days. If you require additional support as part of the application and interview process, we can provide reasonable adjustments to help you.

Need To Know

We are recruiting Christmas Customer Advisors for our Bury St Edmunds, Cornhill store. We are looking for candidates to start from September onwards. Shifts are available between 07:00 and 20:00, including some weekend work. Exact shift patterns will be discussed at interview. We may close the advert when we have met our requirements.