CHLH/2505/15 Leisure Supervisor

www.findapprenticeship.service.gov.uk - Jobboard; Fort William; On-site; GBP 22,000 - 28,000; Full time

Job summary

A community-focused leisure organization in Fort William is seeking a dedicated Leisure Supervisor to oversee staff, ensure high standards of service, and maintain a positive workplace culture. The role involves managing staffing, conducting safety checks, and promoting activities that align with the organization's mission. Candidates should have experience in supervision and a strong commitment to customer care. This position requires flexible working hours, including evenings and weekends.

Qualifications

• Experience in supervising and training staff.
• Ability to uphold customer care standards.
• Knowledge of health and safety regulations.

Responsibilities

• Supervise leisure staff and ensure performance standards.
• Plan staff rotas and manage effective deployment.
• Conduct health and safety checks and oversee facility cleanliness.

Job description

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

• Actively promote a positive and collaborative workplace culture supporting the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity, and performance.
• Provide day-to-day supervision of the leisure staff.
• Ensure performance and presentation standards are maintained at all times.
• Consult with customers and staff on facility operations and inform the Facilities Manager of issues or improvements.
• Ensure efficient deployment of the leisure team in accordance with policies and procedures, maintaining appropriate staffing levels.
• Plan staff rotas aligned with staffing schedules and arrange cover for absences.
• Supervise staff recruitment, induction, training, and discipline.
• Monitor cleanliness of facilities and equipment, performing cleaning duties when necessary.
• Provide certified first aid as per training and procedures.
• Deliver fitness inductions as required.
• Uphold customer care standards and ensure facilities and equipment meet user needs.
• Undertake administrative and reception duties as needed.
• Assist with performance statistics monitoring and other reports.
• Maintain the booking system and membership scheme.
• Keep customer information up to date and meet company standards.
• Conduct health and safety checks, reporting risks or defects immediately.
• Perform maintenance inspections and keep records.
• Assist in organizing and promoting activity programs and provide coaching.
• Contribute to the development and improvement of the facility and service.
• Implement, monitor, and review safe systems of work and policies (e.g., COSHH, Risk Assessments).
• Act as a key holder, ensuring security procedures are followed, and manage opening/closing routines.
• Handle and store chemicals safely.
• Monitor stock levels of facility materials.
• Work flexible shifts, including evenings and weekends.
• Resolve daily problems in the absence of the Manager.
• Assist in preparing special projects.
• Work to tight deadlines when necessary.
• Plan and review staff training, maintaining accurate records.
• Supervise staff to ensure compliance with safe working practices.
• Pursue professional development and contribute to continuous improvement.
• Attend and undertake training as required.
• Reduce wastage and promote sustainability.
• Support other areas of High Life Highland with projects, training, or cover during absences.
• Work on a rota basis, including evenings, weekends, and bank holidays, with advance leave notice.
• Follow all policies and procedures, including GDPR and health and safety, reporting concerns to management.