Childrens Services Business Support Officer

Telford & Wrekin Council; Shrewsbury; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Local Government Pension Scheme

Staff discounts

Salary sacrifice perks

Job summary

Telford & Wrekin Council is seeking a Business Support Officer to assist Children’s Services across Darby House and Woodlands. You will provide admin support to safeguarding and family support teams, manage meetings and data, and handle sensitive information with discretion.

The role offers hybrid working, a fixed-term contract for maternity cover, and opportunities to engage with professionals across services to drive improvement.

Qualifications

• Strong IT skills with Microsoft 365 and databases.
• Excellent communication and time management.
• Proactive mindset and eagerness to learn.
• Ability to work independently and in a supportive team.

Responsibilities

• Provide admin support to frontline teams in Children’s Safeguarding and Family Support.
• Minute meetings, manage data, and handle sensitive information.
• Collaborate with professionals across services to drive improvement.

Skills

IT skills

Communication

Time management

Proactivity

Independence

Tools

Microsoft 365

Databases

Job description

Join Our Outstanding Team – Business Support Officer (Children’s Services)

This is a full-time post, on a fixed term contract covering maternity leave
Darby House and Woodlands Children Centre, Telford

Are you organised, tech-savvy, and ready to make a difference? We’re looking for a Business Support Officer to join our fast-paced teamsupportingchildren and families across Telford and Wrekin.

What You’ll Do:

• Provide top-tier admin support to frontline teams in Children’s Safeguarding, Family Support,
• Minute meetings, manage data, and handle sensitive information with confidence.
• Collaborate with professionals across services and help drive continuous improvement.

What We’re Looking For:

• Strong IT skills (Microsoft 365, databases, etc.)
• Excellent communication and time management
• A proactive mindset and eagerness to learn
• Ability to work independently and as part of a supportive team

Why Telford & Wrekin?

We’re proud to be rated Outstanding by Ofsted – the only authority in the West Midlands with this accolade (twice!). Here’s what Ofsted said in April 2024:

• “Exceptional social work practice”
• “Participation is a real strength”
• “Care leavers benefit from a generous local offer”
• “Staff feel valued and supported by visible senior leaders”

We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.

A CV template is available if you do not already have a CV.

What we offer:

• We offer competitive salaries and a fantastic leave package — starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy
• Flexible working & career progression
• Local Government Pension Scheme
• Staff discounts & salary sacrifice perks
• Free parking & confidential wellbeing support
• Hybrid working model - whether you're in the office or working from home, we support a balance that fits your personal and family commitments

Find out further information about working at Telford & Wrekin Council including our full list of benefits.

Please note: We do not hold a sponsorship licence for visas

Attached documents
3309 Final Scale 4 Business Support Officer JD Sept 18.docx