CHILDCARE OFFER BUSINESS SUPPORT OFFICER (WELSH ESSENTIAL)

Cardiff Council; Cardiff; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

A local government authority in Cardiff is seeking a Childcare Offer Business Support Officer to assist with parental applications and ensure timely support for childcare providers. Candidates should have GCSE qualifications, excellent attention to detail, and the ability to communicate in Welsh at an intermediate level. The role offers a hybrid working model and lasts until March 31, 2025.

Qualifications

• Ability to communicate effectively in Welsh to Level 3 - Intermediate.
• Experience supporting processes and accurately recording data.
• Strong customer service orientation with childcare providers and parents.

Responsibilities

• Support the assessment of parental applications for the childcare offer.
• Ensure timely payments to childcare providers.
• Collect and report key data required by the Welsh Government.

Skills

Attention to detail

Customer service

IT system proficiency

Education

GCSE qualifications

Job description

Overview

CHILDCARE OFFER BUSINESS SUPPORT OFFICER (WELSH ESSENTIAL) – Cardiff Council

Job ID: 75213

Job Type: Full Time

Category: Education

Education: GCSE

Posted: 2025-10-10

Location: Cardiff

Job Views: 54

Job Description

CHILDCARE OFFER BUSINESS SUPPORT OFFICER (WELSH ESSENTIAL) – from the Company Cardiff Council. Hybrid work in Cardiff, United Kingdom. This vacancy is open to job seekers with GCSE qualifications. Job vacancies in Education are open and published until the specified time.

About The Service

The Childcare Offer for Wales provides 30 hours a week of funded early education and childcare for eligible parents in work or in education/training of 3 to 4 year olds. The Offer has been operating in Cardiff since late 2018 and to date over 6,500 children have benefited.

The Childcare Offer Team is responsible for the delivery of the Offer across Cardiff, including promoting the Offer to parents and providers, assessing applications from parents, processing payment claims from childcare providers, providing progress and financial reports to the Welsh Government and internal management, and ensuring compliance with internal and external policies and procedures.

Job Details

We are seeking to recruit a Childcare Offer Business Support Officer who will support the effective delivery of the Childcare Offer in Cardiff. Specifically, the post holder will:

• Support the effective assessment of parental applications for the Offer
• Support the effective communication of the decisions reached on the eligibility of parents for the childcare element of the Offer
• Ensure that payments to childcare providers are made in a timely and accurate manner
• Support the collection, collation and reporting of key data as required by the Welsh Government
• Ensure compliance with all required policies, procedures, legislation and statutory requirements

What We Are Looking For From You

The successful candidate will be able to demonstrate a keen eye for detail, provide high quality customer service to childcare providers and parents and ensure the accuracy of the data held on the project's database. The post holder will be confident using a variety of IT systems and also be able to manage and support change within the service.

The assessment of parental applications against set criteria and the timely recording and checking of information supplied by childcare providers will form the core function of the role. The Childcare Offer funding aims to support parents to access employment/education or training whilst the childcare provided will enhance young children's development and school readiness.

Additional information

The successful applicant should be able to communicate effectively in Welsh to Level 3 - Intermediate. For further information or informal conversation about this post please contact Stephanie Matthews, [e-mail], or Louise Kenney, [e-mail]

The post is temporary until 31st March 2025.

The postholder will be required to work on a hybrid basis.

This post is subject to Disclosure and Barring Service Standard checks.

Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Please note the Council does not accept CVs. When completing the supporting information section of your application, please refer to the sections listed on our website:

• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework

Additional Information:

• Employee Charter
• Recruitment of Ex-Offenders
• Privacy Notice

Job Reference: PEO03997

Keywords: Cardiff jobs

Closed Date: 2025-11-09