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CHILD SUPPORT AGENT LEAD
Cleveland County
Malvern Hills
On-site
USD 1,000
Full time
12 days ago
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Job summary
Cleveland County is seeking a dedicated Child Support Specialist to assist in managing child support cases and training new staff. This full-time position requires a focus on quality assurance and direct client interaction, ensuring effective enforcement and support for families in need. Ideal candidates will possess significant experience in social services and strong analytical skills.
Qualifications
- Experienced in handling Child Support Enforcement procedures.
- Proficient in client interaction and case management.
- Strong ability to train new staff effectively.
Responsibilities
- Assist Child Support Supervisors with unit direction and training.
- Manage a caseload of Child Support cases, ensuring compliance.
- Participate in court hearings as needed for training.
Skills
Training Development
Quality Assurance
Client Interviewing
Analytical Skills
Education
Two years experience as a Child Support Agent II
Job description
Requirements
N/A
Job Description
Comments From This Job Announcement
Summary
The primary purpose of this position involves assisting the Child Support Supervisors and Program Manager in directing the work of the Child Support unit and implementing policies of the program and the agency. Work is performed and supervised under the Child Support Supervisor I. Regular office hours are from 8:00 a.m. until 5:00 p.m., Monday through Friday.
Essential Functions And Responsibilities Include
" Training and quality assurance reviews of Child Support Agent cases:
The responsibilities and duties outlined above are intended to provide a general outline and summary of this role. It is not intended to be an exhaustive or comprehensive list of duties and responsibilities. Additional tasks may be assigned as needed, with or without notice, to meet the needs of the department and county.
Education & Experience
Two years of experience as a Child Support Agent II.
Knowledge, Skills, And Abilities
" Considerable knowledge of the Child Support Enforcement Program and applicable legal procedures
" Considerable ability to interview clients, absent parents and related sources
" Considerable ability to organize, analyze and summarize case information.
" Ability to establish and maintain effective working relationships with clients and absent parents, location resources, offices of the Clerk of Court, Magistrates, District Attorney, Sheriff, other court officials, and private attorneys
" General skills needed include but are not limited to: computer skills, basic math skills, ability to express ideas clearly and concisely (verbally/written), developing reciprocal work relationships within and without agencies, interpreting manual materials, analyses, active and effective listening, and functions efficiently within the administrative, supervisory, and line worker levels.
Work Environment / Physical Requirements
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
" Frequent exertion of up to 10 pounds of force and occasional exertion of up to 25 pounds of force.
" Occasional standing, walking, sitting, speaking or hearing, using hands to finger, handle or feel, climbing or balancing, stooping, kneeling, crouching or crawling, reaching with hands and arms, tasting or smelling, pushing or pulling and repetitive motions.
" Work has standard vision requirements.
" Vocal communication is required for expressing or exchanging ideas by means of the spoken word and hearing is required to perceive information at normal spoken word levels.
" Work requires preparing and analyzing written or computer data, using of measuring devices, operating motor vehicles or equipment and observing general surroundings and activities.
" Occasional wet, humid conditions (non-weather), exposure to outdoor weather conditions and exposure to bloodborne pathogens which may require specialized personal protective equipment; work is generally in a moderately noisy location (e.g. business office, light traffic).
License & Certifications
None
Work Location:
This role must work from the location identified at the time of hire with work travel required as needed. Any change of work location, even on a short-term or interim basis, must be reviewed by the Supervisor and HR for approval.
Additional Information
Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Cleveland County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
This position is a part of the Cleveland County Department of Social Services which is considered a Health and Human Services Department. By General Statue 166A-19.3, Departments of Health and Human Services are agencies that are a part of the State Emergency Response Team for occurrences or imminent threat of widespread or severe damage, injury, or loss of life or property resulting from any natural or man-made accidental, military, paramilitary, terrorism, weather-related, public health, explosion-related, riot-related cause, or technological failure or accident, including, but not limited to, a cyber incident, an explosion, a transportation accident, a radiological accident, or a chemical or other hazardous material incident. In the event that the State Emergency Response Team is activated, this position will be required to participate if deemed necessary.
APPLICATION PROCESS: All applications must complete and submit an online application form at www.clevelandcounty.com by the closing date.
SELECTION PROCESS: Selection will be by structured interview. Applications will be reviewed to select the best qualified applicants for admission to a structured interview.This position is subject to pre-employment drug screening and background check.
How To Apply For This Job
Click the 'checkbox' next to this job announcement then click the 'Apply & Continue' button.
$23.19/hr. (Compensation will be based on experience)
Salary Range
michelle.weathers@clevelandcountync.gov
Contact Email
FULL-TIME
Job Type
DEPARTMENT OF SOCIAL SERVICES
Job Category
06/02/2025
Posted
06/13/2025
Deadline
michelle.weathers@clevelandcountync.gov
Contact Email
FULL-TIME
Job Type
Job Type
DEPARTMENT OF SOCIAL SERVICES
Job Category
Job Category
06/02/2025
Posted
Posted
06/13/2025
Deadline
Deadline
N/A
Job Description
Comments From This Job Announcement
Summary
The primary purpose of this position involves assisting the Child Support Supervisors and Program Manager in directing the work of the Child Support unit and implementing policies of the program and the agency. Work is performed and supervised under the Child Support Supervisor I. Regular office hours are from 8:00 a.m. until 5:00 p.m., Monday through Friday.
Essential Functions And Responsibilities Include
" Training and quality assurance reviews of Child Support Agent cases:
- Performs quality assurance reviews for 100% of work completed by new staff and a percentage of work completed by other staff to ensure accuracy.
- Identifies, develops and provides trainings for new staff and ongoing training in coordination with supervisors and program manager.
- Completes establishment and/or enforcement duties related to foster care and/or medical support cases.
- Completes review and adjustments for enforcement cases.
- Contacts Non Custodial Parents to discuss voluntary support agreements.
- Covers establishment and/or enforcement duties for vacant caseloads.
- Reviews monthly court referrals.
The responsibilities and duties outlined above are intended to provide a general outline and summary of this role. It is not intended to be an exhaustive or comprehensive list of duties and responsibilities. Additional tasks may be assigned as needed, with or without notice, to meet the needs of the department and county.
Education & Experience
Two years of experience as a Child Support Agent II.
Knowledge, Skills, And Abilities
" Considerable knowledge of the Child Support Enforcement Program and applicable legal procedures
" Considerable ability to interview clients, absent parents and related sources
" Considerable ability to organize, analyze and summarize case information.
" Ability to establish and maintain effective working relationships with clients and absent parents, location resources, offices of the Clerk of Court, Magistrates, District Attorney, Sheriff, other court officials, and private attorneys
" General skills needed include but are not limited to: computer skills, basic math skills, ability to express ideas clearly and concisely (verbally/written), developing reciprocal work relationships within and without agencies, interpreting manual materials, analyses, active and effective listening, and functions efficiently within the administrative, supervisory, and line worker levels.
Work Environment / Physical Requirements
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
" Frequent exertion of up to 10 pounds of force and occasional exertion of up to 25 pounds of force.
" Occasional standing, walking, sitting, speaking or hearing, using hands to finger, handle or feel, climbing or balancing, stooping, kneeling, crouching or crawling, reaching with hands and arms, tasting or smelling, pushing or pulling and repetitive motions.
" Work has standard vision requirements.
" Vocal communication is required for expressing or exchanging ideas by means of the spoken word and hearing is required to perceive information at normal spoken word levels.
" Work requires preparing and analyzing written or computer data, using of measuring devices, operating motor vehicles or equipment and observing general surroundings and activities.
" Occasional wet, humid conditions (non-weather), exposure to outdoor weather conditions and exposure to bloodborne pathogens which may require specialized personal protective equipment; work is generally in a moderately noisy location (e.g. business office, light traffic).
License & Certifications
None
Work Location:
This role must work from the location identified at the time of hire with work travel required as needed. Any change of work location, even on a short-term or interim basis, must be reviewed by the Supervisor and HR for approval.
Additional Information
Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Cleveland County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
This position is a part of the Cleveland County Department of Social Services which is considered a Health and Human Services Department. By General Statue 166A-19.3, Departments of Health and Human Services are agencies that are a part of the State Emergency Response Team for occurrences or imminent threat of widespread or severe damage, injury, or loss of life or property resulting from any natural or man-made accidental, military, paramilitary, terrorism, weather-related, public health, explosion-related, riot-related cause, or technological failure or accident, including, but not limited to, a cyber incident, an explosion, a transportation accident, a radiological accident, or a chemical or other hazardous material incident. In the event that the State Emergency Response Team is activated, this position will be required to participate if deemed necessary.
APPLICATION PROCESS: All applications must complete and submit an online application form at www.clevelandcounty.com by the closing date.
SELECTION PROCESS: Selection will be by structured interview. Applications will be reviewed to select the best qualified applicants for admission to a structured interview.This position is subject to pre-employment drug screening and background check.
How To Apply For This Job
Click the 'checkbox' next to this job announcement then click the 'Apply & Continue' button.
$23.19/hr. (Compensation will be based on experience)
Salary Range
michelle.weathers@clevelandcountync.gov
Contact Email
FULL-TIME
Job Type
DEPARTMENT OF SOCIAL SERVICES
Job Category
06/02/2025
Posted
06/13/2025
Deadline
michelle.weathers@clevelandcountync.gov
Contact Email
FULL-TIME
Job Type
Job Type
DEPARTMENT OF SOCIAL SERVICES
Job Category
Job Category
06/02/2025
Posted
Posted
06/13/2025
Deadline
Deadline
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