Child Maintenance Service - Enforcement Case Manager - Plymouth (Ref: 735)

Government Recruitment Service; Plymouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A UK government department is seeking an Enforcement Case Manager to oversee enforcement actions related to child maintenance. This role provides an opportunity to make a difference in children’s lives by ensuring compliance with financial responsibilities. Ideal candidates will possess strong customer service and communication skills, and the ability to manage legal enforcement actions effectively. Flexible working arrangements are available.

Benefits

Flexible working

Opportunities for growth and personal development

Qualifications

• Excellent customer service skills.
• Ability to handle enforcement actions and legal powers.
• Strong communication skills for effective case progression.

Responsibilities

• Progress cases promptly and accurately.
• Ensure enforcement actions are consistent and effective.
• Communicate with parents and other parties to progress cases.

Job description

Please note that these vacancies are not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, for candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option), as they do not meet the minimum salary hourly rate requirement. This information is for guidance only; applicants should seek specialist advice on their eligibility for Visa Sponsorship when considering applying for any role.

About the job

The Department for Work and Pensions (DWP) is the UK government’s largest public service provider, responsible for welfare, pensions, and child maintenance policies.

The Child Maintenance Service (CMS) supports parents unable to reach private financial agreements by ensuring and enforcing their legal responsibility to contribute to their child’s living costs. Our mission is to ensure children receive the money they need, making a real difference in their lives.

We have made significant progress in transforming our service and remain ambitious about further improvements. CMS is a dynamic and rewarding workplace, where passionate, dedicated professionals support our customers.

We promote an inclusive and diverse workforce where everyone can thrive. If you want to make a difference, this could be the career for you.

This is a great opportunity to start or develop a fulfilling career in the Civil Service. We offer flexible working, along with opportunities for growth, challenge, and personal development.

About us - Department for Work and Pensions GOV.UK

The CMS is offering exciting opportunities for motivated individuals to join us as Enforcement Case Managers. These roles allow you to make a real difference in the lives of children and families across the UK.

Enforcement teams handle all case management activities during enforcement action, including:

• Referral to Enforcement Agents.
• Use of Credit Reference Agencies.
• Use of Civil Powers to collect payments, such as targeting assets or income (e.g., Order for Sale).
• Applying sanctions to promote compliance, such as disqualification from driving, imprisonment, or passport removal.
• Referrals to the Financial Investigations Unit for criminal activity and prosecution.
• Effective communication with parents, colleagues, and other parties to progress cases effectively and accurately.
• Continuous improvement of service delivery, keeping the client at the center of our work.

Key Accountabilities

The Enforcement Case Manager provides excellent customer service to both Receiving and Paying parents by progressing cases promptly and accurately, ensuring enforcement actions are consistent and effective, and deterring non-compliance.

The role aims to secure financial compliance from Paying Parents and others with Child Maintenance obligations who have failed to comply with maintenance or arrears processes. The role involves using relevant legal powers at the discretion of the Caseworker to enforce compliance and maintain a reputation for timely and effective enforcement actions, which discourage non-compliance behaviors.