Child Health Receptionist

NHS; Wrexham; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading health organization in the UK is seeking a part-time receptionist for the Child Health Department in Wrexham. Candidates must have previous reception and customer service experience, knowledge of Microsoft Office, and the ability to communicate effectively. This role involves providing support in a busy reception area, ensuring all communication is handled with professionalism and confidentiality. Familiarity with the Welsh language is required.

Qualifications

• Previous reception and customer service experience is essential.
• Ability to prioritise and stay organised.
• Knowledge of WPAS.

Responsibilities

• Provide a professional reception service.
• Maintain confidentiality and deal with patients and staff with courtesy.
• Support the busy service to patients and carers.

Skills

Customer service experience

Knowledge of Microsoft Office

Excellent communication skills

Education

Welsh Speaker

ECDL

Job description

We are looking for an enthusiastic and motivated individual to support the Wrexham Child Health Department Reception.

This is a part time, permanent post which covers a range of administrative tasks to aid the continuity of an extremely busy service to our patients/carers and other professional colleagues.

Previous reception and customer service experience is essential. You will also have knowledge of Microsoft packages including Outlook, Word and Excel.

The ability to prioritise your work and be highly organised is paramount to this post, as is excellent interpersonal skills, which includes a friendly telephone manner, whilst providing a professional, sensitive manner and maintaining confidentiality at all times.

Welsh language Skills need to be learnt when appointed to the post.

Main duties of the job

The post holder will provide a professional and efficient reception service within the Child health reception area, ensuring that all patients and visitors are welcomed to the department in an appropriate manner.

By the nature of the duties, the post holder will be required to maintain strict confidentiality and will be expected to deal with patients, carers, relatives, medical staff and other service users, using the telephone and in writing, with courtesy and discretion at all times.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

• Welsh Speaker
• ECDL

Experience

• Previous Customer Service/Receptionist experience
• Experience in all office procedures within an NHS environment
• Knowledge of WPAS

Knowledge & Skills

• Able to work to deadlines
• Able to communicate with all staff groups patients and families
• Able to demonstrate experience in all aspects of Microsoft Office including Word, Excel and Outlook
• Demonstrate excellent communications skills
• Welsh Speaker

Personal Qualities

• Approachable and professional in dealing with our service users
• Ability to work alone or as a member of a team
• Able to manage own workload
• A flexible approach towards duties and responsibilities

Other

• Friendly and efficient telephone manner
• Remain calm under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Child Health Centre, Wrexham Maelor Hospital

Child Health Centre, Wrexham Maelor Hospital