Chief Transformation Officer

JR United Kingdom; Warrington; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading housing provider in the UK is seeking a Chief Transformation Officer to spearhead organizational change. This strategic role involves overseeing the transformation efforts across technology and processes to enhance customer service and operational efficiency. The ideal candidate will possess considerable executive experience, a deep understanding of the social housing sector, and a passion for driving innovation while fostering a collaborative and inclusive culture.

Qualifications

• Senior/executive level leadership experience in social housing or similarly regulated context.
• Expertise in operational transformation, aligning technology and processes.
• Data-driven approach to customer service excellence.

Responsibilities

• Lead design and implementation of the transformation strategy.
• Partner with the Chief Executive to advance corporate strategy.
• Manage responsibility for directors across multiple departments.

Skills

Leadership

Communication

Collaboration

Cultural Intelligence

Job description

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Chief Transformation Officer, warrington, cheshire

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Client:

Great Places Housing Group

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Great Places Housing Group is a leading provider of housing, owning and managing over 25,000 homes across the North West and South Yorkshire. With a strong commitment to creating great homes and communities, Great Places ensures that its customers receive high-quality housing and services that improve lives. The organisation strongly believes that everyone should have a safe, good quality home to provide a sound foundation that enables them to fulfil their potential in life.

Great Places are also one of the leading developing housing associations in the North. As a strategic partner of Homes England, Great Places will see 4,500 completions during the life of the Affordable Homes programme. Their aim is to maximise investment in affordable, high quality and sustainable homes, ensuring they meet the needs of their customers and enhance their local communities.

We are delighted to be continuing our long-term partnership with Great Places to recruit their new Chief Transformation Officer (CTO). Reporting directly to the Chief Executive, this role will lead the strategic and cultural transformation of the organisation, harnessing the skills and talents of existing teams and leveraging emerging technologies to drive innovation, efficiency, and excellence in service delivery. This role is crucial in shaping the future of the organisation as a modern, resilient and customer centric business.

Key responsibilities include:

• Partner with the Chief Executive and Board to develop and deliver a corporate strategy that advances the vision of "Great Homes, Great Communities, and Great People."
• Lead the design and implementation of the organisation’s transformation strategy, driving a cohesive approach across people, technology, and processes.
• Encourage a culture of innovation, leveraging both existing and emerging technologies to enhance customer service and operational efficiency.
• Collaborate with executive leadership to ensure seamless operations, providing guidance and leadership through the complexities of business transformation.
• Manage the line of responsibility for directors across Technology Services, Transformation, People, and Communications.
• Develop and monitor transformation goals, measure progress, and communicate results to demonstrate tangible impact.
• Work closely with internal and external stakeholders to align transformation strategies with organisational needs, customer priorities, and external partnerships.
• Champion equality, diversity, and inclusion, building a diverse workforce and driving a culture of belonging.

Great Places is looking to appoint an executive leader with the following attributes:

• Significant senior/executive level leadership experience, preferably in a social housing or similarly highly regulated context.
• Excellent knowledge of the issues facing social housing providers and their customers.
• Expertise in driving operating model transformation and aligning technology, people, and processes to achieve sustainable business change.
• Strong leadership skills with a collaborative mindset, influencing across all levels of the organisation.
• Exceptional communication and cultural intelligence, able to lead change while respecting organisational history and values.
• Deep understanding of the latest technological trends, with a proven track record of using technology to drive organisational transformation.
• A passion for customer service excellence, with a data-driven approach to enhancing service delivery.
• Experience in leading and delivering cultural change within large, complex organisations.

If you are interested in hearing more about this opportunity, please get in touch with one of our consultants at Neemar Search.