Chief Transformation Officer

Great Places Housing Group; Manchester; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading housing provider in the UK is seeking a Chief Transformation Officer to drive strategic and cultural change. The role involves partnering with the Chief Executive to enhance service delivery and operational efficiency, leveraging technology and fostering a culture of innovation and inclusion.

Qualifications

• Significant senior/executive level leadership experience in social housing.
• Expertise in driving operating model transformation.

Responsibilities

• Lead the strategic and cultural transformation of the organisation.
• Develop and deliver a corporate strategy with the Chief Executive.

Skills

Leadership

Communication

Cultural Intelligence

Customer Service Excellence

Job description

Direct message the job poster from Great Places Housing Group

Great Places Housing Group is a leading provider of housing, owning and managing over 25,000 homes across the North West and South Yorkshire. With a strong commitment to creating great homes and communities, Great Places ensures that its customers receive high-quality housing and services that improve lives. The organisation strongly believes that everyone should have a safe, good quality home to provide a sound foundation that enables them to fulfil their potential in life.

Great Places are also one of the leading developing housing associations in the North. As a strategic partner of Homes England, Great Places will see 4,500 completions during the life of the Affordable Homes programme. Their aim is to maximise investment in affordable, high quality and sustainable homes, ensuring they meet the needs of their customers and enhance their local communities.

We are delighted to be continuing our long-term partnership with Great Places to recruit their new Chief Transformation Officer (CTO). Reporting directly to the Chief Executive, this role will lead the strategic and cultural transformation of the organisation, harnessing the skills and talents of existing teams and leveraging emerging technologies to drive innovation, efficiency, and excellence in service delivery. This role is crucial in shaping the future of the organisation as a modern, resilient and customer centric business.

Key responsibilities include:

• Partner with the Chief Executive and Board to develop and deliver a corporate strategy that advances the vision of "Great Homes, Great Communities, and Great People."
• Lead the design and implementation of the organisation’s transformation strategy, driving a cohesive approach across people, technology, and processes.
• Encourage a culture of innovation, leveraging both existing and emerging technologies to enhance customer service and operational efficiency.
• Collaborate with executive leadership to ensure seamless operations, providing guidance and leadership through the complexities of business transformation.
• Manage the line of responsibility for directors across Technology Services, Transformation, People, and Communications.
• Develop and monitor transformation goals, measure progress, and communicate results to demonstrate tangible impact.
• Work closely with internal and external stakeholders to align transformation strategies with organisational needs, customer priorities, and external partnerships.
• Champion equality, diversity, and inclusion, building a diverse workforce and driving a culture of belonging.

Great Places is looking to appoint an executive leader with the following attributes:

• Significant senior/executive level leadership experience, preferably in a social housing or similarly highly regulated context.
• Excellent knowledge of the issues facing social housing providers and their customers.
• Expertise in driving operating model transformation and aligning technology, people, and processes to achieve sustainable business change.
• Strong leadership skills with a collaborative mindset, influencing across all levels of the organisation.
• Exceptional communication and cultural intelligence, able to lead change while respecting organisational history and values.
• Deep understanding of the latest technological trends, with a proven track record of using technology to drive organisational transformation.
• A passion for customer service excellence, with a data-driven approach to enhancing service delivery.
• Experience in leading and delivering cultural change within large, complex organisations.

If you are interested in hearing more about this opportunity, please get in touch with one of our consultants at Neemar Search.

Tom Neely

Director

Senior Associate

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources and Other

• Industries

  Civic and Social Organizations and Non-profit Organizations

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