Chief Technology Officer

JR United Kingdom; Croydon; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

A leading tech and BPO company is seeking a Chief Technology Officer (CTO) to oversee IT Support and Software Development teams. The role involves defining the technology roadmap, leading accreditation initiatives, and ensuring operational excellence. Ideal candidates will have significant leadership experience in IT operations and software development, with a strong background in managing hybrid teams and understanding cloud partnerships.

Benefits

Competitive salary and performance-based bonuses

Opportunity to shape future business strategies

Flexible hybrid working with autonomy

Qualifications

• 8+ years in IT/Tech roles, 3+ years in leadership.
• Experience in B2B, SaaS, or MSP models preferred.
• Strong understanding of IT service management and MSP models.

Responsibilities

• Define and execute the company’s technology roadmap.
• Lead and manage IT support and software development teams.
• Oversee IT infrastructure and client software delivery.

Skills

Leadership

Communication

Proactive Leadership

Commercial Awareness

Education

Certifications: AWS/Azure/GCP, ISO Lead Implementer, ITIL

Tools

ITSM tools (e.g., ConnectWise, Autotask, NinjaOne)

Job description

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Leads: IT Support Team (2), Development Team (3), Team Leader, and Product Manager (in hiring)

Scope: Two businesses, multiple client bases (including government), remote & office staff

The Role

The CTO will oversee both our IT Support and Software Development teams, ensuring operational excellence, secure and scalable infrastructure, and consistent delivery of high-quality solutions. You’ll also lead initiatives to gain ISO accreditations and build partnerships with major cloud providers (AWS, Microsoft, Google).

This role requires a strategic thinker who can also roll up their sleeves to support and grow the team, embed automation, and build robust, scalable processes across both technical divisions.

Key Responsibilities

• Define and execute the company’s overall technology roadmap across IT operations and software engineering.
• Align tech initiatives with business goals and client needs (commercial & government).
• Champion innovation and continuous improvement.
• Lead and manage the IT support and software development teams.
• Coach the existing Team Leader and support the integration of a new Product Manager.
• Recruit, retain, and develop high-performing technical talent.

IT Operations & MSP Readiness

• Oversee IT infrastructure, helpdesk, remote and on-site support across two businesses.
• Standardise onboarding/offboarding and implement automation using tools like n8n.
• Select and implement ITSM/RMM platforms to enable MSP operations and SLA tracking.

Software Development Oversight

• Ensure software delivery follows agile best practices, CI/CD pipelines, and code quality standards.
• Liaise with clients, product managers, and government stakeholders for requirements and delivery.

Accreditations & Cloud Partnerships

• Lead ISO accreditation projects (ISO 27001, 9001, 20000).
• Own the AWS, Google, and Microsoft partner journey — from technical compliance to certification.
• Ensure security, data protection, and compliance frameworks are implemented and maintained.

Skills & Experience

• Proven leadership experience across both IT operations and software development.
• Experience managing hybrid teams and scaling technical operations.
• Strong understanding of IT service management and MSP models.
• Experience with ISO standards and cloud partnership ecosystems (AWS, Azure, Google Cloud).
• Experience: 8+ years in IT/Tech roles, 3+ years in leadership. Experience in B2B, SaaS, or MSP models preferred.
• Soft Skills: Strong communicator, proactive leader, commercially aware, capable of translating tech to business.
• Previous experience working with public sector or government clients.
• Certifications: AWS/Azure/GCP, ISO Lead Implementer, ITIL, or similar.
• Familiarity with ITSM tools (e.g., ConnectWise, Autotask, NinjaOne) and DevOps tools.

What You’ll Get

• Competitive salary and performance-based bonuses
• Opportunity to shape the future of a growing tech and BPO business
• High-impact role working directly with the CEO and senior leadership
• Flexible hybrid working with autonomy and support
• Professional development and certifications encouraged