Chief Operations Lead - Private Healthcare & NHS Delivery

HealthHarmonie Ltd; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare services provider in Birmingham is seeking an experienced operational leader to drive service delivery and compliance across NHS contracts. The role involves oversight of scheduling, workforce planning, and performance management, alongside initiatives for continuous improvement to enhance patient experience. Successful candidates will demonstrate extensive NHS experience, strong stakeholder management skills, and a commitment to excellence in operational services.

Qualifications

• Extensive NHS operational management experience, especially in RTT/SUS reporting.
• Experience in developing virtual and face-to-face service models.
• Strong understanding of NHS contracting and compliance frameworks.
• Experience in clinic scheduling and workforce planning.

Responsibilities

• Provide senior operational leadership across service delivery.
• Lead day-to-day operational delivery across service lines.
• Manage NHS contracts to ensure compliance with KPIs.
• Oversee clinic scheduling and capacity management.
• Lead continuous improvement initiatives and service transformation.

Skills

NHS operational management experience

Service excellence

Stakeholder management

Analytical mindset

Job description

A leading healthcare services provider in Birmingham is seeking an experienced operational leader to drive service delivery and compliance across NHS contracts. The role involves oversight of scheduling, workforce planning, and performance management, alongside initiatives for continuous improvement to enhance patient experience. Successful candidates will demonstrate extensive NHS experience, strong stakeholder management skills, and a commitment to excellence in operational services.