Chief Operating Officer

SBFM; West Yorkshire; On-site; GBP 80,000 - 150,000; Full time

Job summary

Join a forward-thinking company as a Chief Operating Officer, where your leadership will drive operational excellence and innovation. You'll oversee a dynamic operational platform, ensuring agility and financial health while promoting an inclusive culture. This role offers the chance to shape industry standards through strategic expansion and the empowerment of future leaders. If you're passionate about operational excellence and thrive in high-growth environments, this is the perfect opportunity to make a significant impact.

Benefits

Competitive executive compensation

Car allowance

Private healthcare

Critical illness cover

Life insurance

Company pension scheme

Generous annual leave

Personal development support

Inclusive culture

Qualifications

• Proven leadership in high-growth environments.
• Experience in operational transformation and P&L ownership.

Responsibilities

• Embed robust systems and processes to drive efficiencies.
• Collaborate with leadership to translate ideas into actionable strategies.

Skills

Leadership in high-growth environments

Operational transformation

Data-backed decision-making

P&L ownership

Cultural inclusion

Tools

Operational technology

Job description

About The Role

Are you a bold, capable leader ready to scale a high-growth business?

Do you combine operational excellence with a hands-on, strategic mindset? If so, SBFM wants to hear from you.

At SBFM, we're not just managing spaces; we’re redefining how they work. As a high-growth, tech-enabled, people-first business, we're pioneering a new era of soft FM delivery, grounded in innovation, inclusivity, and operational brilliance.

Now, we're searching for a transformational Chief Operating Officer to join our team, to help us scale boldly, operate flawlessly, and lead our mission to set new industry standards.

What You Will Lead As COO

Reporting directly to the CEO, you will lead our entire operational platform. You’ll be a core member of the Executive Board, responsible for delivering operational excellence at pace and scale, ensuring our target operating model stays agile and ahead of the curve.

• Architect Operations at Scale: Lead the engine room with our Business Unit Directors, managing our fast-growing workforce, hundreds of sites, and 24/7 service.
• Bridge People & Tech: Leverage in-house developed technology, data-driven decision making, and operational tech as enablers of excellence.
• Own the P&L: Oversee every process, margin, and decision to ensure financial health.
• Shape Culture: Champion our inclusive, values-led culture and empower colleagues to become the next generation of SBFM leaders.
• Drive Expansion: Execute M&A integrations, new sector rollouts, and rapid scaling at both global and national levels with precision.

Key Responsibilities

• Embed robust systems and processes to drive efficiencies through data-driven decision making.
• Collaborate with leadership to translate ideas into actionable strategies.
• Build and empower future leaders, modeling our values, inspiring belief, and promoting inclusion and innovation.
• Protect and enhance margins through automation, efficiencies, and innovative thinking, working closely with the CFO on financial sustainability.
• Ensure compliance with all legal, regulatory, and standards requirements.
• Build and maintain strong relationships with internal and external stakeholders, representing the company in negotiations, partnerships, and customer interactions.

What You Will Bring

• Proven leadership in high-growth environments.
• Experience in operational transformation and P&L ownership.
• Data-backed decision-making skills, leading with insight and fostering a culture of evidence-based choices.
• Ability to leverage operational tech and processes for excellence.
• Passion for culture, inclusion, and purpose-led business practices.

You Will Thrive At SBFM If You Are

• Strategically Hands-On: Comfortable diving into details to understand nuances across units and contracts.
• Values-Driven & People-First: Able to inspire and support teams effectively.
• Calm Under Fire: Capable of bringing order and clarity during challenging times.
• Unphased by Pace: Energized by growth, resilient, and able to lead through change.
• Credible & Approachable: Trustworthy in both boardrooms and on-site visits.
• Comfortable Challenging: Respectfully question and seek continuous improvement.
• Obsessed with Delivery: Driven to achieve operational excellence and outcomes.

Benefits

• Competitive executive compensation
• Car allowance
• Private healthcare and wellbeing support
• Critical illness cover
• Life insurance
• Company pension scheme
• Generous annual leave
• Personal development support
• Inclusive, impactful culture

Our Values

• Be a Good Person: Embrace opportunities, uphold integrity, and show kindness.
• Play as a Team: Foster community, communication, and inclusivity.
• Think Differently: Encourage growth, innovation, and boundary-pushing.
• Make an Impact: Exceed expectations, challenge norms, and deliver results.

About You & Us

SBFM is a leading provider of soft facilities management services across the UK and ROI, delivering high-quality, sustainable, modern services to a diverse portfolio. We challenge the status quo, uplift colleagues, and promote diversity, equality, and inclusivity.