Chief Operating Officer

SSV SmartPay Limited; London; On-site; GBP 100,000 - 180,000; Full time

Job summary

SSV SmartPay Limited seeks a Chief Operating Officer (COO) to lead day-to-day operations and align processes with strategic goals. The ideal candidate will have extensive experience in fintech, strong leadership skills, and a data-driven mindset to drive operational efficiency and support rapid growth.

Benefits

Competitive salary and performance-based incentives

Equity or stock options

Flexible work environment

Opportunity to shape the future of payments

Qualifications

• Proven experience (10+ years) in senior operations roles in fintech or payments.
• Deep understanding of the payments ecosystem including cards and wallets.
• Familiarity with regulatory environments like FCA and PCI-DSS.

Responsibilities

• Oversee day-to-day operations and align systems with strategic goals.
• Manage operational budgets, KPIs, and ensure compliance.
• Build and lead high-performing teams and manage vendor relationships.

Skills

Leadership

Strategic Thinking

Project Management

Communication

Data-driven Mindset

Education

MBA or similar advanced degree

Job description

Get AI-powered advice on this job and more exclusive features.

Job Title: Chief Operating Officer (COO)

Company: SSV SmartPay Limited

Location: London, UK

Reports to: Chief Executive Officer (CEO)

Industry: Fintech / Payments

Type: Full-Time

About the Company

SSV SmartPay Ltd is a fast-growing fintech company transforming the digital payments landscape. Our mission is to simplify transactions, empower merchants and consumers, and drive financial inclusion through cutting-edge technology and innovation.

Position Overview

As COO, you will be responsible for overseeing the company’s day-to-day operations and ensuring that our systems, people, and processes are aligned with our strategic goals. You will work closely with the CEO and leadership team to scale the business, drive operational excellence, and support rapid growth in a highly regulated and competitive industry.

Key Responsibilities

Strategic & Operational Leadership

• Lead company operations, including customer service, compliance, risk, partnerships, and payment operations.
• Translate strategic goals into actionable plans and ensure flawless execution across departments.
• Identify operational efficiencies, streamline workflows, and reduce costs while improving customer experience and scalability.

Financial & Performance Management

• Work with the CEO to manage operational budgets, forecasts, and key performance indicators (KPIs).
• Monitor and optimize unit economics, customer acquisition costs, and payment margins.
• Collaborate closely with Product and Technology teams to ensure operational readiness for new launches.
• Oversee the implementation of core payment infrastructure and integrations (e.g., card networks, wallets, banking APIs).
• Ensure compliance with financial regulations, KYC/AML requirements, and data privacy laws across operating jurisdictions.
• Develop and maintain operational risk frameworks and business continuity plans.

People & Culture

• Build, lead, and mentor high-performing teams across operations and support functions.
• Champion a strong, performance-driven, and inclusive company culture.
• Manage key vendor relationships, including acquiring banks, payment processors, and third-party service providers.
• Negotiate and manage SLAs, pricing, and service-level performance.

Qualifications

• Proven experience (10+ years) in senior operations roles, preferably within fintech, digital banking, or payments.
• Deep understanding of the payments ecosystem, including cards, ACH, wallets, POS systems, and cross-border transactions.
• Strong leadership, strategic thinking, and project management skills.
• Familiarity with regulatory environments (e.g., FCA, PSD2, PCI-DSS Open Banking).
• Data-driven mindset with a focus on operational efficiency and scalability.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Experience scaling operations in a startup or high-growth environment.
• Prior exposure to global payment networks and multi-jurisdictional compliance.
• MBA or similar advanced degree is a plus.

What We Offer

• Competitive salary and performance-based incentives.
• Equity or stock options.
• Flexible work environment.
• Opportunity to shape the future of payments.

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Software Development

Referrals increase your chances of interviewing at SSV SmartPay Limited by 2x

Get notified about new Chief Operating Officer jobs in London Area, United Kingdom.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.