Chief Operating Officer

Office of the Public Guardian; Greater London; On-site; GBP 200,000 +; Full time

Job description

Job summary

The Chief Operating Officer leads and manages the operations of the organisation. It is a large directorate, making up the majority of the organisation’s workforce. It covers the majority of OPG’s core statutory functions with a variety of roles within the directorate.

It is an exciting time to be leading OPG as we seek to modernise the Lasting Power of Attorney and transform how the OPG provides services. This is an ambitious programme which seeks to ensure accessibility of services to all citizens, enable supported decision making, improve security and safeguards, respond to significant demographic change, and maximise the use of technology.

This is a nationally based role.

Job description

For full details about the role, key responsibilities and person specification, please download and review the Candidate Information pack.

Person specification

The postholder will be responsible for over 1,500 staff across Birmingham and Nottingham, who:

• Register and amend lasting powers of attorney (LPAs)
• Safeguard people with LPAs by investigating any concerns of abuse
• Monitor people holding deputyships, including investigating any concerns about their decisions

The postholder will also:

• Be responsible for a budget of £70+ million
• Use data insights to optimise and drive operational performance
• Lead the management and improvement of OPG’s operational service delivery against performance targets
• Lead continuous improvement and innovation to improve service standards and customer experience
• Lead large operational change by implementing a new digital and paper application process for Lasting Powers of Attorney, as well as other transformation and digitalisation projects to improve our services
• Lead and support staff through organisational change and transformation, through adaptability, collaboration and engagement
• As part of OPG senior team, contribute, support, and deliver in leading people through the OPG strategic vision and transformation journey
• Act as a member of the Executive Committee and attend OPG Board meetings

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this, visit: Equality and Diversity.

Please view our candidate information pack for full details about the role, key responsibilities, person specification, and the criteria you will be assessed against throughout the recruitment process. If you are interested in this exciting opportunity and feel that you meet the criteria, we would welcome your application.