Chief Operating Officer

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• Degree in Business Administration, Finance, Economics, Insurance, or a related field is a requirement. Professional certifications related to insurance are preferred.
• Minimum of 5 years of experience in operations management, previous experience of a senior leadership role within the insurance industry is preferred.
• In-depth knowledge of insurance operations, including underwriting, claims, risk management, compliance, and customer service.
• Proven track record of driving operational efficiency and cost management in a complex business environment.

The Chief Operating Officer (COO) is responsible for overseeing the day-to-day operational activities at sagic, and ensuring efficient and effective management of all operational functions. The COO will work closely with the senior leadership team and department heads to design and implement operational strategies that align with our vision and objectives. This role is critical in driving growth, improving operational performance, and ensuring regulatory compliance.

Key Responsibilities

Operational Leadership:

• Develop and implement operational strategies, policies, and procedures to improve efficiency and productivity across sagic.
• Lead and manage the operational teams (claims, underwriting, operations, Salvation Army insurances) to achieve business goals, ensuring high performance and accountability.
• Monitor key operational metrics and KPIs to evaluate sagic's performance and ensure continuous improvement.
• Oversee the development of operational processes that support product delivery and customer service excellence.
• Contribute to the formulation of sagic's long-term strategic goals and objectives, ensuring that operational strategies align with overall business plans.
• Continuously assess market trends, customer needs, and competitive landscape to drive innovations in operations.
• Monitor operational budgets and expenditures, ensuring alignment with overall financial goals and objectives.
• Membership of sagic’s Risk Committee, with responsibility for ensuring sagic’s risk register and risk tolerances are kept up to date.

Insurance Operations Management:

• Oversee underwriting, claims processing, policy administration, and customer service departments, ensuring compliance with regulatory requirements and industry best practices.
• Ensure sagic products and procedures are kept up to date in line with sagic risk appetite and also ensuring compliance with all appropriate external regulation.
• Head of IT, responsible for all sagic IT infrastructure including Insurance Software.
• Responsibility for the complaints function, ensuring they are correctly recorded and handled by the appropriate department, and are escalated to the CEO as required.
• Assist with the production of managing information reports.
• Monitor workloads across departments to ensure appropriate use of resources.

Team Leadership and Development:

• Build, lead, and mentor a high-performing operations team, fostering a culture of collaboration, innovation, and customer-centricity.
• Provide leadership, training, and development opportunities to operational staff, enhancing their skills and capabilities.
• Ensure sagic maintains an effective performance management system, including the setting of clear expectations, feedback, and performance evaluations.

Skills Specification:

• Strong leadership and team management abilities, with the ability to drive change and innovation.
• Excellent strategic thinking, problem-solving, and decision-making skills.
• Strong financial acumen with experience in managing budgets, P&L, and cost control.
• In-depth knowledge of regulatory requirements within the insurance industry.
• Exceptional communication, negotiation, and interpersonal skills.
• Ability to navigate and leverage technology to improve operational efficiency.

Personal Attributes:

• Strong business acumen with the ability to make data-driven decisions.
• Collaborative mindset with an emphasis on teamwork and relationship-building.
• High level of integrity, transparency, and accountability.
• Adaptability and resilience in a fast-paced, ever-changing industry.