Chief Knowledge Officer

TESTQ TECHNOLOGIES LTD; East Midlands; On-site; GBP 53,000 - 70,000; Full time

Job summary

A technology services company is seeking a Chief Knowledge Officer in Leicester. This role involves developing knowledge management strategies and leading initiatives to integrate knowledge sharing into workflows. The ideal candidate should have over 10 years of experience, with strong leadership and strategic thinking skills. Competitive salary and opportunities for career development are offered.

Qualifications

• 10+ years of relevant experience in knowledge management or related fields.
• 5+ years in a senior leadership role managing knowledge and innovation strategies.
• Professional certification in knowledge management is a plus.

Responsibilities

• Develop and implement an enterprise-wide knowledge management strategy.
• Establish systems for knowledge capture and dissemination.
• Promote knowledge sharing and collaboration across departments.

Skills

Knowledge Management

Change Management

Leadership

Analytical Skills

Communication

Education

Bachelor's degree in a related field

Tools

SharePoint

Confluence

Job description

Reference: TQ2425_2440_432
Vacancy: 1
Job title: Chief Knowledge Officer
Location: Leicester

Job Purpose:
TESTQ Technologies is an IT services and solutions company whose offerings spans over variety of industry sectors with strong technical, domain and process expertise helping clients grow their businesses and decrease operational costs on continuous basis in an ever-changing business environment.
This opportunity is in the solution design and development arena for Chief Knowledge Officer who understand and communicate complex technical information, serve as a liaison between clients and technical teams, and provide strategic solutions that meet client needs.

Job Description (Main Duties and Responsibilities)
Develop and implement an enterprise-wide knowledge management (KM) strategy aligned with business goals.
Establish systems and processes for knowledge capture, storage, and dissemination across departments.
Promote a culture of learning and collaboration through the integration of knowledge sharing into daily workflows.
Lead initiatives to map critical knowledge areas, including expertise location, key processes, and best practices.
Oversee the selection, implementation, and governance of KM tools and technologies (e.g., intranet portals, knowledge bases, AI-driven knowledge systems).
Work closely with IT, HR, L&D, R&D, and business unit leaders to integrate KM practices with organizational priorities.
Identify and protect critical intellectual capital, including proprietary methods, customer insights, and innovations.
Monitor trends in knowledge management and drive continuous improvement and innovation in KM practices.
Evaluate the impact of knowledge initiatives through KPIs such as employee engagement, knowledge reuse, innovation rate, and operational efficiency.
Represent the organization in external KM forums, industry groups, and knowledge networks.

Key Skills, Qualifications and Experience Needed [The candidate must demonstrate these in all stages of assessment]
Bachelor’s degree in Knowledge Management, Information Science, Business Administration, Organizational Development, or related field.
10+ years of relevant experience, including 5+ years in a senior leadership role managing knowledge, innovation, or learning strategies.
Professional certification in KM (e.g., CKM – Certified Knowledge Manager) is a plus.
Strategic thinking with the ability to link knowledge initiatives to business value.
Strong leadership and change management capabilities.
Deep understanding of knowledge management frameworks (e.g., SECI model, knowledge lifecycle).
Experience with enterprise collaboration tools (e.g., SharePoint, Confluence, Miro, Notion).
Excellent communication, facilitation, and stakeholder engagement skills.
Analytical mindset with the ability to define and measure knowledge-related metrics.
High emotional intelligence and a collaborative approach to leadership.
Understanding of information architecture and taxonomy design.
Experience in digital transformation and integrating AI/ML for knowledge discovery.
Background in consulting, professional services, R&D, or tech-driven industries.
Multinational or cross-cultural experience in knowledge sharing and learning environments.

Other Key skills:
Good analytical and Problem-solving skills
Good communication skills
A thorough approach and Self starter
Focus on quality and delivery
Working together in teams.
Leadership and effective decision making.
Flexible Attitude
Excellent customer service

Qualifications:Bachelor’s degree in Knowledge Management, Information Science, Business Administration, Organizational Development, or a related field.
Salary:GBP 53000 to 70000 per annum
Published Date: 1st July 2025
Closing Date:30th July 2025
Evaluation: CV Review, Technical Test, Personal and Technical Interview and References
Job Type: Full-time, Permanent [Part time and Fixed Term option is available]