Chief Information and Technology Officer | Wimborne, UK

Ultimate Banking; London; Hybrid; GBP 120,000 - 140,000; Full time

Job summary

A leading mutual in the financial services space seeks a Chief Information and Technology Officer to drive digital transformation and operational excellence. This pivotal executive role involves strategic oversight of IT infrastructure, cyber resilience, and service delivery to enhance member experience. The ideal candidate holds strong leadership qualifications and relevant certifications, ready to steer the organization through its next phase of evolution.

Benefits

Matched pension up to 10%

30 days holiday plus bank holidays

Private Medical Insurance

Enhanced family leave

Discretionary bonus

Qualifications

• Proven leadership across IT and operations, ideally in a regulated environment.
• Track record of delivering digital change, culture, service, and outcomes.
• Understanding of operational risk, regulatory requirements, and customer service standards.

Responsibilities

• Lead the development of technology and operations strategy.
• Oversee digital transformation across servicing and origination.
• Manage IT systems, infrastructure, and cybersecurity.

Skills

Leadership

Digital Transformation

Cybersecurity

Education

Relevant professional certifications (ITIL, PRINCE2, CISSP, CISM, ICA)

Job description

Chief Information and Technology Officer

Chief Information and Technology Officer

Ultimate Banking Wimborne, United Kingdom

Chief Information and Technology Officer

Ultimate Banking Wimborne, United Kingdom

Chief Information and Technology Officer

Chief Information & Technology Officer
Location: Dorset (Hybrid options available)
Package: Up to £120k + generous benefits

Shape the digital future of a purpose-driven mutual.

We're delighted to be partnering with Teachers Building Society, a well-respected, education-focused mutual, as they continue to evolve and expand their impact in the financial services space.

With a clear social purpose, they're now investing in the kind of operational excellence and digital maturity that will futureproof their member experience.

This is a newly created Executive position and a pivotal one. As Chief Information and Technology Officer (SMF24), you'll lead the Society's technology and operations function through its next phase of transformation. You'll have strategic and regulatory accountability for everything from IT infrastructure and cyber resilience to mortgage and savings servicing and digital customer journeys.
What you'll lead:

• The development and execution of a forward-looking technology and operations strategy aligned to the Society's purpose and plan.
• Digital transformation across origination and servicing, improving operational efficiency and customer experience.
• Cultural change across IT and servicing, embedding innovation, accountability and continuous improvement.
• Oversight of all IT systems, infrastructure, data governance, cybersecurity and service delivery.
• Operational resilience and regulatory compliance, fulfilling the responsibilities of SMF24.

What you'll bring:

• Proven leadership across IT and operations, ideally within a regulated environment (financial services or similar).
• A track record of shaping and delivering digital change not just systems, but culture, service and outcomes.
• A clear grasp of operational risk, regulatory requirements, and service standards in customer-centric settings.
• Relevant professional certifications (ITIL, PRINCE2, CISSP, CISM, ICA etc) are highly desirable.

Why this, why now?

This isn't just about keeping the lights on. It's about modernising and reimagining how a trusted mutual delivers value to its members. You'll join a values-led, commercially ambitious team with strong leadership and support, where your voice will shape both strategy and culture.

In return, you'll receive:

• Up to £120,000 salary
• Matched pension up to 10%
• 30 days holiday (plus bank holidays)
• Private Medical Insurance, Health Insurance & enhanced family leave
• Discretionary bonus & more

Ready to lead real change?

Apply in confidence with your CV and a brief cover note. We look forward to hearing from you.

Ultimate Search are proud to be supporting Teachers Building Society on this key appointment

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