Chief Experience Officer - Elevate Patient & Staff Care

The Mid Yorkshire Teaching NHS Trust; Wakefield; On-site; GBP 120,000 - 180,000; Full time

Job summary

The Mid Yorkshire Teaching NHS Trust is seeking a Chief Experience Officer to align patient experience, staff experience, culture and development into a single strategic agenda. This board-level role focuses on improving quality of care, organisational performance and outcomes across Wakefield and the surrounding area.

The CXO will lead a data-driven approach to experience improvement, harnessing digital tech and real-time feedback to identify themes, risks and learning.

Qualifications

• Senior-level experience in a large, complex organisation.
• Ability to influence at the highest levels and beyond formal authority.
• Experience operating in a regulated environment.

Responsibilities

• Lead the development of a modern, data-driven Experience Strategy across patient and staff experience, culture, and development.
• Collaborate with the Chief Executive and other Executives to align experience with quality and safety goals.
• Drive continuous improvement and measurable improvements in patient and staff experience and equity.

Skills

Strategic leadership

Stakeholder engagement

Data-driven decision making

Healthcare leadership

Job description

The Mid Yorkshire Teaching NHS Trust is seeking a Chief Experience Officer to align patient experience, staff experience, culture and development into a single strategic agenda. This board-level role focuses on improving quality of care, organisational performance and outcomes across Wakefield and the surrounding area.

The CXO will lead a data-driven approach to experience improvement, harnessing digital tech and real-time feedback to identify themes, risks and learning.