Chief Experience Officer

The City Recruiter; Manchester; On-site; GBP 50,000 - 70,000; Full time

Job summary

An established industry player is seeking a Chief Experience Officer (CXO) to enhance customer journeys in a dynamic eCommerce and education setting. This pivotal role involves shaping the experience strategy and leading product improvements to drive customer success. You will collaborate with various teams to build systems that boost satisfaction and retention, all while thriving in a fast-paced environment. If you are ready to take on a leadership challenge that directly influences the future of customer experience, this opportunity is for you.

Qualifications

• Proven experience in a senior digital or customer experience role.
• Ability to blend strategic thinking with hands-on execution.

Responsibilities

• Own the end-to-end customer journey from onboarding to engagement.
• Lead the development and improvement of the digital platform.

Skills

Strategic Thinking

Customer Engagement

Leadership

Data Analysis

Education

Experience in Senior Digital Role

Experience in eCommerce or Digital Learning

Job description

Chief Experience Officer (CXO)

£50,000 – £70,000

Central Manchester (Onsite)

We’re hiring a Chief Experience Officer (CXO) to join a fast-growing eCommerce and education business based in Manchester.

The company currently serves over 2,000 active customers and has ambitious plans to scale its digital platform and offering over the next 12–18 months.

This is a senior leadership role focused on improving the customer journey across onboarding, engagement, and long-term retention.

You’ll work closely with both users and the internal team to shape the experience strategy, lead product improvements, and drive customer success.

We’re looking for someone who can blend strategic thinking with a hands-on approach – building the right systems, processes, and products to support customer growth and satisfaction.

Key Responsibilities:

• Own the end-to-end customer journey, from onboarding to long-term engagement
• Lead the development and continuous improvement of the digital platform
• Build systems and processes that increase customer satisfaction and retention
• Collaborate with product, marketing, and customer support teams to align priorities
• Gather and act on customer feedback to improve service and performance
• Use data to monitor experience metrics and drive actionable insight

About You:

• You’ve worked in a senior digital or customer experience role
• Experience in eCommerce, digital learning, or a subscription-based business is ideal
• You’re strategic but happy to roll up your sleeves and get stuck in
• You understand how to improve customer engagement through product, service, and communication
• You thrive in fast-paced, growing environments

This is a full-time, onsite role based in Central Manchester.

If you're looking to take on a leadership role where your work directly shapes the future of the product and customer experience, this could be a great fit.