Chief Customer Officer

Great Places Housing Group; Manchester; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading housing provider in Manchester is seeking a Chief Customer Officer to enhance customer experience and contribute to strategic direction. The role includes leading inclusive services and building partnerships in the community. Ideal candidates will have significant executive experience in social housing and a commitment to customer-focused transformation. Competitive salary and an opportunity to make a substantial impact within the organization are offered.

Qualifications

• Significant senior/executive level leadership experience in social housing.
• Knowledge of issues facing social housing providers.
• Strong track record of customer-focused transformation.

Responsibilities

• Lead customer experience vision across the Group.
• Contribute to corporate strategy as part of the Executive Team.
• Champion inclusive and sustainable services.

Skills

Senior/executive level leadership experience

Knowledge of social housing issues

Strategic service delivery

Inspirational leadership style

Commitment to inclusive leadership

Education

Level 5 Diploma in Housing

Job description

Great Places Housing Group is a leading provider of housing, owning and managing over 27,000 homes across the North West and South Yorkshire. With a strong commitment to creating great homes and communities, Great Places ensures that its customers receive high-quality housing and services that improve lives. The organisation strongly believes that everyone should have a safe, good quality home to provide a sound foundation that enables them to fulfil their potential in life.

Great Places are also one of the leading developing housing associations in the North. As a strategic partner of Homes England, Great Places will see 4,500 completions during the life of the Affordable Homes programme. Their aim is to maximise investment in affordable, high quality and sustainable homes, ensuring they meet the needs of their customers and enhance their local communities.

We’re delighted to be continuing our long-standing partnership with Great Places to recruit their new Chief Customer Officer. Reporting to the Chief Executive, this key leadership role will drive outstanding customer experience and contribute to the strategic direction of the organisation.

As a key member of the Executive Team, the role is accountable to the Board for delivering high-quality services across all tenures, ensuring excellent outcomes for tenants, leaseholders, residents, and stakeholders. The successful candidate will inspire trust, lead with vision, and shape vibrant, inclusive neighbourhoods through effective place management.

Key responsibilities include:

• Lead the vision and delivery of exceptional customer experience across the Group.
• Contribute to overall corporate strategy and policy as part of the Executive Team.
• Champion Great Places’ approach to place-making and neighbourhood management.
• Ensure services are inclusive, sustainable, and responsive to the diverse needs of communities.
• Drive performance and continuous improvement across the customer services directorate.
• Cultivate strong partnerships with local authorities, contractors, and stakeholders.

Great Places is looking to appoint an executive leader with the following attributes:

• Significant senior/executive level leadership experience, preferably in a social housing or similarly highly regulated context.
• Excellent knowledge of the issues facing social housing providers and their customers.
• Strong track record of strategic service delivery and customer-focused transformation.
• Inspirational leadership style with the ability to motivate teams and role-model values.
• Committed to inclusive leadership, continuous improvement, and collaborative working.
• Level 5 or above Diploma in Housing or working towards.

If you are interested in hearing more about this opportunity, please get in touch with one of our consultants at Neemar Search.

Tom Neely

Director

07384717939 – [e-mail]

Eliot Jeffries

Delivery Consultant

07985 791149 – [e-mail]