Chief Customer Officer

COREcruitment Ltd; England; Remote; GBP 100,000; Full time

Job summary

A market leader in industrial services is seeking a dynamic Chief Customer Officer to lead customer-centric strategies and enhance customer experience across the organization. This role mandates strong leadership, collaboration across functions, and the ability to drive customer satisfaction. Candidates should have at least 5 years of leadership experience in innovative environments. Competitive salary of £100,000 plus bonuses and benefits.

Qualifications

• Minimum 5 years at leadership level in fast-paced businesses.
• Experience in developing and driving customer experience strategies.
• Strong ability to build relationships and motivate teams.

Responsibilities

• Lead and mentor the key accounts team to meet performance targets.
• Design and implement customer experience strategy.
• Collaborate with sales, marketing, and operations for seamless experiences.
• Champion customer voice at the executive level.
• Optimize the customer journey and maintain excellence.
• Develop customer loyalty programs to increase retention.
• Use data insights to inform strategy and report metrics.
• Foster a culture of customer-first thinking.

Skills

Customer-centric strategy

Leadership

Cross-functional collaboration

Data-driven insights

Job description

The Role: Chief Customer Officer

Location – National / Field Based

Salary £100,000 + Car + Excellent Package

I am very excited to be workingwith a market leader in the supply and servicing of industrial equipment. We are seeking a dynamic and experienced Chief Customer Officer to take a seat at the top table and be a powerful leader and influencer. This is a genuinely rare opportunity to join a high energy business with an exceptional reputation.

Role Overview

As the Chief Customer Officer, you will play a critical role in shaping and driving the customer-centric strategy across the organisation. You will be responsible for ensuring that every aspect of the business is aligned with the needs and expectations of your customers. As a member of the executive team, you will lead efforts to enhance customer satisfaction, loyalty, and advocacy, working cross-functionally to create a seamless and exceptional customer experience.

Key Responsibilities

• Lead, mentor, and develop the key accounts team to achieve and surpass performance targets.
• Drive the design and implementation of a customer experience strategy that supports business objectives and enhances satisfaction, retention, and growth.
• Collaborate cross-functionally with sales, marketing, and operations to deliver a seamless, unified customer experience.
• Champion the customer voice at the executive level, ensuring their needs guide business decisions.
• Oversee and optimize the end-to-end customer journey, maintaining excellence at every interaction.
• Build and maintain executive-level relationships with key customers, serving as the primary executive sponsor for major accounts and overseeing issue resolution and strategic engagement.
• Develop customer loyalty programs to increase retention, reduce churn, and identify upselling, cross-selling, and expansion opportunities.
• Use data-driven insights to inform strategy, track KPIs, and report to senior management on customer trends and business impact.
• Foster a culture of customer-first thinking and continuous improvement across the organization.
• Monitor account performance, conduct regular reviews, and implement improvement plans to address challenges and capitalize on opportunities.

All about you.

You will be a natural motivator and collaborator who builds strong relationships with colleagues and clients. Ideally your career journey will have given you exposure to working in fast-paced and innovative businesses and at leadership level for at least 5 years. You will get a buzz out of seeing your team grow and succeed and balance strategy with activity.

To be considered for this brilliant opportunity, please send your CV to [e-mail]

To view all our vacancies, please visit, www.corecruitment.com

You must be able to live and work in the UK without restriction and hold a full clean driving license.