Resident Involvement Lead

Anchor; United Kingdom; A distancia; GBP 46.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension plan – 4% to 8% with company-m

Annual leave and wellbeing benefits

Discounts on shopping, holidays, tech

Blue Light Card

Descripción de la vacante

Anchor is seeking an experienced Resident Involvement Lead to drive the resident voice in shaping services across England. The role is home-based with frequent travel, leading inclusive engagement and co-production with residents and colleagues.

You'll coordinate engagement activities, analyse feedback and present insights to drive service improvements, ensuring underrepresented voices are heard and that regulatory expectations are met.

Formación

• Experience delivering resident or community engagement activities with evidence of positive change.
• Understanding of the social housing sector and regulatory requirements (Regulator of Social Housing transparency, influence and accountability).
• Experience engaging with diverse communities using inclusive approaches.
• Strong communication and relationship-building skills to work with a range of stakeholders.
• Experience analysing and presenting feedback to inform decisions and service improvements.
• Excellent organisational skills and ability to manage competing priorities.
• A relevant degree, equivalent qualification or substantial practical experience.

Responsabilidades

• Coordinate and deliver resident engagement activities in line with the resident voice strategy and regulatory expectations.
• Plan and facilitate accessible and inclusive resident meetings, events and consultations.
• Support resident involvement structures, ensuring diverse and underrepresented voices are heard.
• Work with residents and colleagues to co-produce improvements and involve residents in shaping services.
• Gather, analyse and present resident feedback, identifying opportunities for improvement and demonstrating impact.
• Build strong relationships with residents, colleagues and partners, sharing good practice and supporting effective engagement.

Conocimientos

Resident engagement

Stakeholder engagement

Communication

Analytical thinking

Organisation

Degree or experience

Educación

Degree or equivalent qualification

Herramientas

Digital engagement tools

Descripción del empleo

Location: Home-based with frequent travel across England
Salary: £51,000 per annum
Contract: Full-time | 6-month Fixed Term Contract

About the role

At Anchor, we believe our residents should have a meaningful voice in shaping the services they receive. Listening to their experiences and acting on their feedback is central to how we improve.

We're looking for an experienced Resident Involvement Lead to join our Involvement and Wellbeing team.

You’ll help deliver our resident voice approach, creating opportunities for residents to share their views, influence decisions and shape service improvements. Working closely with residents and colleagues, you’ll coordinate inclusive engagement activities, support co-production and help ensure resident feedback leads to meaningful change.

What you’ll be doing

• Coordinate and deliver resident engagement activities in line with our resident voice strategy and regulatory expectations.
• Plan and facilitate accessible and inclusive resident meetings, events and consultations.
• Support resident involvement structures, ensuring diverse and underrepresented voices are heard.
• Work with residents and colleagues to co-produce improvements and involve residents in shaping services.
• Gather, analyse and present resident feedback, identifying opportunities for improvement and demonstrating impact.
• Build strong relationships with residents, colleagues and partners, sharing good practice and supporting effective engagement.

What you’ll bring

• Experience of delivering resident or community engagement activities, with evidence of how your work has influenced positive change
• A good understanding of the social housing sector and relevant regulatory requirements, including the Regulator of Social Housing's Transparency, Influence and Accountability Standard.
• Experience of engaging with diverse communities using inclusive and accessible approaches.
• Strong communication and relationship-building skills, with the ability to work collaboratively with a range of stakeholders.
• Experience of analysing and presenting feedback to inform decisions and service improvements.
• Excellent organisational skills, with the ability to manage competing priorities.
• A relevant degree, equivalent qualification or substantial practical experience.

Experience of supporting service improvements, using digital engagement tools or holding a relevant professional qualification would be an advantage, but isn't essential.

Closing date: 8 November 2026
Interviews: First-stage interviews will take place on 17 November via Teams.

Why join Anchor?

We're England's largest not-for-profit provider of housing and care for people in later life, committed to putting residents at the heart of everything we do.

This is an opportunity to help shape how residents influence our services and make a meaningful difference to the people who live in our communities.

If you're passionate about resident engagement and making residents' voices count, we'd love to hear from you.

Important information

Proof of the right to work in the UK will be required from the successful candidate in accordance with UK Home Office requirements before any offer of employment can be confirmed.

Where permission to work in the UK is required, applicants will need to hold and maintain the appropriate immigration status or visa for the duration of their employment.

This role may be offered to existing Anchor colleagues as either a secondment or a fixed-term contract, depending on individual circumstances. External candidates will be offered the role on a fixed-term contract basis.

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

Our values

Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs.

Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not.

Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our helps align these values with the skills and behaviours we demonstrate.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options
• Access to online GP appointments

Finance

• Pension plan – contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more
• Free Blue Light Card

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated Please follow the link or copy and paste

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.