Chief Commercial Officer / Commercial Director (SaaS)

JR United Kingdom; Shrewsbury; Hybrid; GBP 90,000 - 150,000; Full time

Job summary

A leading company in the SaaS industry seeks a Chief Commercial Officer to drive their commercial strategy and operations during a pivotal scale-up phase. This role involves developing commercial strategies, managing client delivery, and supporting international expansion, with a focus on stabilizing the UK market first.

Qualifications

• Extensive experience in SaaS commercial leadership roles.
• Proven track record in leading customer-facing teams.
• Ability to implement structure across sales and operations.

Responsibilities

• Develop and execute commercial strategies for sales and account management.
• Manage client delivery and operational performance.
• Collaborate with product leadership to incorporate market needs.

Skills

Stakeholder management

Commercial strategy

Customer success

Sales leadership

Operational excellence

Job description

Chief Commercial Officer / Commercial Director (SaaS), Shrewsbury

Location: Shrewsbury, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 06.06.2025

Expiry Date: 21.07.2025

Job Description:

Contract & Hiring Info:

• Chief Commercial Officer / Commercial Director (SaaS)
• Hybrid Working (London/Remote - Flexible)
• Initial contract: 6 months (with possibility to extend to 12 months)
• Interview Process: Two-stage process with senior leadership and product stakeholders
• Start Date: ASAP

Business Context:

• This role is with a global property management platform acquired last year by a fast-growing SaaS organization.
• The company is experiencing scale-up challenges, including immature commercial structures and operational issues.
• There is an opportunity to reshape the business and bring in senior commercial leadership following the departure of the current CEO.

Strategic Goals:

• Transition from a founder-led scale-up to a mature, scalable SaaS business
• Implement operational controls across customer excellence, sales, and account management
• Build an end-to-end commercial model supporting delivery and growth
• Focus on stabilizing the UK market first, then exploring international expansion into France and the US

Purpose:

To own and deliver the commercial strategy across all customer-facing functions, professionalize operations, and support the transition to a scale-ready organization.

Responsibilities:

• Develop and execute commercial strategies for sales, account management, and customer success
• Manage client delivery, operations, and team accountability
• Oversee compliance, billing, and service delivery performance
• Collaborate with product leadership to incorporate market needs and operational insights
• Establish performance tracking, forecasting, and reporting frameworks
• Operate as the day-to-day commercial lead, supporting the founder's transition to a product-focused role
• Support long-term international expansion plans, focusing initially on stabilizing the UK business

Experience:

• Extensive experience in SaaS commercial leadership roles, preferably in growth or scale-up environments
• Proven track record in leading customer-facing teams in founder-led businesses
• Comfortable working in ambiguous, high-growth, non-corporate settings
• Ability to implement structure and processes across sales, customer success, and operations
• Strong stakeholder management skills, including working with founder personalities
• Ability to quickly adapt and gain traction in fast-moving organizations
• Based in the UK, with immediate focus on the UK market

Team Structure:

• Direct reports include:
• Head of Sales
• Head of Accounts
• Customer Excellence leads
• Reporting line is to the product-focused founder
• Works closely with internal leadership on organizational and delivery strategies