Chief Commercial Officer / Commercial Director (SaaS)

JR United Kingdom; Sheffield; Hybrid; GBP 90,000 - 150,000; Full time

Job summary

A global property management platform seeks a Chief Commercial Officer to drive the company's transition into a mature SaaS business. The role involves leading commercial strategy, managing operations, and reshaping business structures to support international expansion. Ideal candidates will possess deep SaaS experience and strong leadership skills, with a track record in scaling businesses effectively.

Qualifications

• Deep SaaS commercial leadership experience preferred.
• Proven track record in customer-facing teams.
• Comfortable in high-growth, ambiguous environments.

Responsibilities

• Develop and execute commercial strategies.
• Oversee compliance, billing, and service delivery.
• Establish performance tracking frameworks.

Skills

Commercial Strategy Development

Stakeholder Management

Team Leadership

Operational Control

Job description

Chief Commercial Officer / Commercial Director (SaaS), Sheffield, South Yorkshire

This role is for a global property management platform acquired by a fast-growing SaaS organisation. The position involves leading commercial strategy, operations, and team management to transition the business into a mature, scalable SaaS company.

Contract & Hiring Info:

• Hybrid Working (London/Remote - Flexible)
• Initial contract: 6 months (with possibility to extend to 12 months)
• Start Date: ASAP

Business Context:

The company is experiencing typical scale-up challenges, including immature commercial structures and operational issues. There's an opportunity to reshape the business with new senior leadership.

Strategic Goals:

• Transition to a mature SaaS business
• Implement operational control across customer excellence, sales, and account management
• Support international expansion after stabilising the UK market

Responsibilities:

• Develop and execute commercial strategies
• Manage client delivery, operations, and team accountability
• Oversee compliance, billing, and service delivery
• Collaborate with product leadership
• Establish performance tracking and reporting frameworks
• Operate as the day-to-day commercial lead

Experience:

• Deep SaaS commercial leadership experience, preferably in growth or scale-up environments
• Proven track record in leading customer-facing teams in founder-led businesses
• Comfortable in high-growth, ambiguous environments
• Ability to implement structure and process across sales, customer success, and operations
• Strong stakeholder management skills, especially with founder personalities

Team Structure:

• Reports to the product-focused founder
• Leads Head of Sales, Head of Accounts, and Customer Excellence leads