Chief Commercial Officer / Commercial Director (SaaS)

JR United Kingdom; Norwich; Hybrid; GBP 90,000 - 150,000; Full time

Job summary

A leading company in the SaaS sector seeks a Chief Commercial Officer to drive the commercial strategy and lead customer-facing functions. This is a hybrid role focusing on stabilising the UK market while preparing for potential international expansion. The ideal candidate will possess extensive experience in commercial leadership, especially in growth-stage environments, and demonstrate proven abilities in team management and operational excellence.

Qualifications

• Deep experience in SaaS commercial leadership roles.
• Proven track record in managing customer-facing teams.
• Comfortable in high-growth, ambiguous environments.

Responsibilities

• Develop and execute commercial strategy across sales and account management.
• Manage client delivery and operations performance.
• Collaborate with product leadership for market insights.

Skills

Commercial Leadership

Stakeholder Management

Operations Management

Customer Success

Job description

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Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Contract & Hiring Info:

• Chief Commercial Officer / Commercial Director (SaaS)
• Hybrid Working (London/ Remote - Flexible)
• Initial contract: 6 months (with possibility to extend to 12 months).
• Interview Process:
• Two-stage process with senior leadership and product stakeholders.
• Start Date: ASAP

Business Context:

• This is a global property management platform, acquired in last year by a fast-growing SaaS organisation.
• Experiencing typical scale-up challenges:
• Hasn't built a mature operating model.
• Immature commercial structure, challenges with billing, compliance, insurance, and account management.
• Several deep dives completed; there's now a strong understanding of existing pain points and opportunities.
• With the current CEO stepping away, there's an opportunity to reshape the business and bring in senior commercial leadership.

Strategic Goals:

• Transition from a founder-led scale-up to a mature, scalable SaaS business.
• Implement strong operational control across customer excellence, sales, and account management.
• Build an end-to-end commercial model that supports both internal delivery and market-facing growth.
• Focus and stabilise the UK market first, as well as efficiency, and growth. Once stable, explore international expansion (France and US markets in early view).

Purpose:

To own and deliver the commercial strategy across all customer-facing functions, professionalise operations, and support the transition to a scale-ready organisation.

Responsibilities:

• Develop and execute commercial strategy across sales, account management, and customer success.
• Structure and manage client delivery, operations, and team accountability.
• Oversee compliance, billing, and service delivery performance across the portfolio.
• Collaborate closely with product leadership to feed in market needs and operational insights.
• Establish performance tracking, forecasting, and team reporting frameworks.
• Operate as the day-to-day commercial lead, while the founder transitions to a full-time product-focused role.
• Support long-term readiness for international expansion, but with a primary focus on stabilising the UK business.

Experience:

• Deep experience in commercial leadership roles within SaaS businesses - ideally growth-stage or scale-up environments.
• Track record of leading customer-facing teams in founder-led businesses.
• Comfortable working in ambiguous, high-growth, non-corporate environments.
• Proven ability to implement structure and process where little exists; across sales, customer success, and operations.
• Highly capable of stakeholder management, including with strong founder personalities.
• Able to "drop into" fast-moving organisations and get traction quickly.
• Based in the UK, with UK market as the immediate priority.

Team Structure:

• Direct reports:
• Head of Sales
• Head of Accounts
• Customer Excellence leads
• Official reporting line is into the product-focused founder.
• Also works closely with internal leadership on future org structure and delivery oversight.