Chief Claims officer, Commercial Risk

TN United Kingdom; London; On-site; GBP 90,000 - 150,000; Full time

Job summary

An established industry player seeks a Chief Claims Officer to spearhead their claims strategy and service offerings. This pivotal role involves collaborating with senior leaders to drive innovation and excellence in claims services. You'll represent claims on the Global Commercial Risk Leadership Team, engaging in advocacy and managing complex claims issues. With a focus on strategic development and execution, you'll support new business growth and enhance technical excellence within the organization. This is an exciting opportunity to shape the future of claims in a dynamic and inclusive environment.

Benefits

Comprehensive Benefits

Flexible Working Arrangements

Global Wellbeing Days

Diversity Promotion

Work/Life Balance Support

Qualifications

• Extensive experience as a Claims Advocacy Leader.
• Proven success with complex, high-profile claims.

Responsibilities

• Lead global claims advocacy efforts across geographies.
• Define and promote claims strategy to differentiate Aon in the market.

Skills

Claims Advocacy Leadership

Market-leading Claims Practice

Senior Leadership Experience

Strategic Development

Technical Expertise in Claims

Job description

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Chief Claims Officer, Commercial Risk, London

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Client:

Aon

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c74ee811b384

Job Views:

11

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Chief Claims Officer, Flexible on locations in either UK or US

Aon is seeking a Chief Claims Officer to set vision and strategy for Claims as a differentiating capability and service offering to support overall Commercial Risk business growth agenda.

As the Chief Claims Officer, you will establish standards of excellence across all claims service activities and collaborate closely with Aon Business Services and Aon Global Risk Consulting. You will lead the global claims advocacy efforts through a leadership team across geographies, industries, and product lines.

Aon is in the business of better decisions

We shape decisions for the better to protect and enrich lives worldwide. We are a diverse, inclusive team passionate about helping colleagues and clients succeed.

What the day will look like

The Chief Claims Officer will lead in the following areas:

• Represent claims on the Global Commercial Risk Leadership Team
• Sponsor claims infrastructure including the Claims Resolution Platform
• Collaborate with senior leaders like the head of Aon Global Risk Consulting and COO of Risk Capital
• Define and promote the claims strategy to differentiate Aon in the market
• Set standards of excellence for claims service promise by client segment
• Design the global claims operating platform with the COO of Risk Capital
• Engage in claims advocacy and senior escalation on complex claims issues
• Identify opportunities for revenue growth through claims advocacy
• Drive claims innovation and service improvements
• Support new business growth by articulating claims value and differentiation
• Improve technical excellence within Aon’s broking operations
• Engage with claims leaders across geographies and units
• Manage carrier relations and regional engagement with vendors
• Oversee claims services for Enterprise Clients
• Participate in Risk Committee activities to mitigate firm risks
• Represent Aon as a claims industry leader through memberships and speaking engagements

How this opportunity is different

You will define the Global Claims Strategy, collaborate with leadership on complex claims, and unify the claims community under an aligned strategy and operating model.

Skills and experience that will lead to success

• Extensive experience as a Claims Advocacy Leader
• Market-leading claims practitioner
• Proven success with complex, high-profile claims
• Senior leadership experience
• Strategic development and execution skills
• Technical expertise in claims wording, E&O avoidance, and training

How we support our colleagues

We offer comprehensive benefits, promote diversity, and support work/life balance through flexible working arrangements and wellbeing initiatives, including two annual 'Global Wellbeing Days'. We embrace 'Smart Working' to support flexible work styles.