Chief Business Improvement and Technology Officer

NFP People on behalf of Rethink Mental Illness; London; Hybrid; GBP 85,000 - 103,000; Full time

Job summary

A leading charity provider in mental health services is seeking a Chief Business Improvement and Technology Officer to drive quality and digital transformation. With a focus on compliance and business reporting, you will play a critical role in shaping organizational strategy and improving service delivery. The position offers a competitive salary, flexible working, and the chance to be part of a collaborative leadership team committed to making a difference in the lives of those affected by mental illness.

Benefits

Employer funded pension

Flexible working

Life assurance

Eye care vouchers

Training opportunities

25 days annual leave, rising to 30

Rewards, benefits and recognition platform

Employee assistance programme

Your birthday off

Plus many more great benefits…

Qualifications

• Senior leadership experience in a care, support or health organization.
• Proven ability to develop business improvement strategies.
• Experience of overseeing IT infrastructure, digital platforms, and compliance.

Responsibilities

• Lead efforts in quality, assurance and compliance, business reporting.
• Ensure high performance and continuous improvement of services.
• Shape organization’s strategy and culture alongside leadership team.

Skills

Technology

Data

Business Improvement

Compliance

Digital Transformation

Education

Senior leadership experience in technology or business

Job description

Chief Business Improvement and Technology Officer

We are looking for a Chief Business Improvement and Technology Officer to lead our efforts in quality, assurance and compliance, business reporting, and technology and digital transformation.

If you are excited by the opportunity to lead across business improvement, compliance, data insights, technology and to be part of a collaborative leadership team, then we would love to hear from you.

Rethink Mental Illness is a leading charity provider of mental health services in England. Every year, we support thousands of people through our network of groups, services and helplines. Our vision is for equality, fair treatment and maximum quality of life for everyone affected by mental illness. Help us reach that goal by applying today.

Position: Chief Business Improvement and Technology Officer

Location: London/Hybrid

Hours: Full time, flexible working available

Salary: £85,453 to £102,956 based on experience

Contract: Permanent

Closing Date: 5pm, 4 August 2025

Interviews: Interviews will be held in two stages: the first stage with our Executive Team and second stage with the Chief Executive and representatives from our Board of Trustees. Interviews will take place weeks commencing 1 and 8 September 2025.

Candidates may be asked to complete psychometric assessments as part of the recruitment process.

The Role

As the Chief Business Improvement and Technology Officer, you will lead our efforts in quality, assurance and compliance, business reporting, and technology and digital transformation. You’ll ensure our services are high-performing, compliant, and continuously improving, and that our systems and insights support everything from frontline care to national campaigning. This role is a key member of that team, working alongside the Deputy Chief Executive, Chief Operating Officer, Chief Finance Officer, and Chief People Officer. Together, you will shape the organisation’s strategy, culture, and delivery.

About You

We are looking for someone with senior leadership experience in technology, digital, data, or business improvement within a care, support, health, or social impact organisation. With proven ability to develop business improvement strategies (for example, quality, technology, data) that enhance frontline service and wider programme and practice delivery and user experience, you will have a strong track record of building and embedding organisational data and insight functions that inform both operational decisions and external campaigning and influencing.

You will have experience of:

• Technology, data, or business improvement in the charity, health, or social care sectors.
• Overseeing IT infrastructure, and/or digital platforms, and/or cyber security in a multi-site or distributed service environment.
• Deep understanding of data protection, compliance, quality assurance, and governance.
• Using data and digital tools to support and improve service delivery, and/or policy development, campaigning, and public engagement.
• Building and leading multidisciplinary teams across technology, insight, digital development, and compliance.
• A collaborative, mission-led approach to leadership

About the Organisation

Work for an organisation that research shows is one of the most trusted major voluntary sector brands. In a rapidly changing world, the charity brings together delivery of care and support services, policy influencing, and campaigning – with people living with mental illness at the heart of what they do. The charity supports tens of thousands of people every year to get through crises, live independently and feel that they do not have to face mental illness alone. For over 50 years, the charity has campaigned for the rights of people severely affected by mental illness whilst working tirelessly to ensure that the people they support have a voice at all levels of the mental health system.

Benefits include:

• Employer funded pension
• Flexible working
• Life assurance
• Eye care vouchers
• Training opportunities
• 25 days annual leave, rising to 30 plus Bank Holidays
• Rewards, benefits and recognition platform
• Employee assistance programme
• Your birthday off
• Plus many more great benefits…

“It feels very rewarding to be part of such a meaningful organisation where everyone is valued and has the opportunity to make a difference” Current staff member

We actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.

You may also have experience in areas such as Business Improvement, Technology, Compliance, Digital, Data, Insights, Impact and Insights, Data Protection, Head of Business Improvement, Head of Technology, Head of Compliance, Head of Digital, Head of Data, Head of Insights, Head of Impact and Insights, Data Protection Manager.