Chemist/Technical Support Engineer

Job Description

Are you interested in an opportunity with a leading adhesive manufacturer?

Empress Talent is supporting a valued client on their search for a Technical Support Engineer to join their fantastic team, reporting into the Head of Sales and Marketing.

This is a full-time position including but not limited to the following job responsibilities:

1. Technical Support
2. UK & European business support – provide extensive technical support and backup to UK & European distributor network – via phone, email and in person - visiting distributors, training staff and attending joint customer visits
3. Technical service projects and supportive technical data, developing and implementing testing programs
4. Maintaining and populating central knowledge database for product and application information which can be easily accessed by staff
5. Updating, populating and maintaining the company's master data file
6. Availability for site visits to support internal sales staff technically
7. Manning technical helpline telephone and tech.support inbox
8. Updating CRM database, forwarding sales leads to relevant salespeople and distributors
9. Preparation of presentations and materials
10. Hosting webinars and training sessions and hands-on demonstrations
11. Handling of product quality complaints
12. Exhibition stand manning as required
13. Assistance in promotional video filming activities

Quality Control

1. Arrange QC cover to ensure adequate coverage on days that the QC technician is unavailable, and cover during sickness or holidays

Document Control

1. Creation and control of technical datasheets
2. Writing of technical articles and product PR in collaboration with marketing department
3. Technical content creation for blog, brochures, distributor website etc. supporting marketing activities
4. Creation of case studies, application profiles and product sales tools

Business Innovation

1. Identify and attend relevant conferences and exhibitions
2. Identify and attend relevant training courses to enhance skills

General

1. Housekeeping audits
2. Cleanliness & tidiness of working environment and site
3. Accident free working

Qualifications and Education Requirements

1. Science-based degree, engineering background, good working knowledge of MS Office suite
2. Full driving license

This is a fantastic organisation offering competitive salary and benefits. If you are interested in hearing more, please apply with your CV to this application or contact lucy@empresstalent.co.uk