Chelmsford Store Crew

FatFace; Chelmsford; On-site; GBP 18,000 - 25,000; Part time

Job summary

A well-known retail brand seeks a part-time Store Crew member in Chelmsford to deliver exceptional customer service. The role involves engaging with customers, assisting in sales, and maintaining store presentation, alongside enjoying various employee benefits such as holiday allowances and discounts.

Benefits

25 days holiday plus bank holidays

Monthly discount allowance

Perkbox access from day one

Learning platform with extensive resources

Sick pay allowances

Enhanced family policies, e.g., maternity leave

Refer a friend scheme

Qualifications

• Customer service experience desirable.
• Excellent communication skills.
• Ability to work under pressure.

Responsibilities

• Greet and serve customers in a friendly manner.
• Process sales, orders, and refunds efficiently.
• Maintain clean shop floor and assist with deliveries.

Skills

Customer service

Communication

Positive attitude

Team player

Time management

Job description

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Job: Store Crew

Location: Chelmsford

Job Type: Permanent, Part-time

Who are we?

For over 30 years, we've travelled, we've laughed, we've grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We are Made for Life.

Equality and inclusion isn't an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalisation.

Role Overview

You are the face of our business, greeting and serving customers in a friendly, enthusiastic, and professional manner. You will learn about our products to assist customers effectively.

Role Responsibilities

• Greet and thank customers warmly, ensuring a memorable experience
• Provide exceptional service and help customers find suitable products for in-store and multi-channel sales
• Process sales, orders, and refunds efficiently at the tills
• Assist with deliveries, stock replenishment, and shop floor presentation
• Maintain shop floor and back-of-house tidiness
• Stay updated on company activities and promotions
• Support floor moves, sale setups, and launches
• Follow all company policies and GDPR procedures

Competencies

• Deliver excellent customer service focusing on customer needs and satisfaction
• Show enthusiasm and commitment to the FatFace brand and values
• Align with the company's social and environmental goals
• Provide authentic, genuine interactions
• Act with integrity and demonstrate understanding of others
• Respect and value team members at all levels
• Participate actively in team activities
• Use humour and adapt approach for individual interactions
• Promote multichannel shopping options
• Maintain operational standards across all areas

Experience

• Customer service experience is desirable but not essential
• Excellent communication skills
• Positive attitude
• Ability to work under pressure
• Initiative and independence
• Team player
• Good time management

Benefits of working with us

• 25 days holiday plus bank holidays
• Monthly discount allowance
• Perkbox access from day one
• Learning platform with extensive resources
• Dental insurance (employee funded)
• Pension scheme
• EAP support available 24/7
• Sick pay allowances
• Sabbatical leave based on service
• Enhanced family policies, e.g., maternity leave
• Refer a friend scheme