Check In Agent - Heathrow Airport

Sixt; Hatton; On-site; GBP 28,000; Full time

Job summary

A leading car rental company in Hatton is seeking a dedicated Fleet Service team member to manage vehicle check-ins and provide exceptional customer service. You’ll be the first point of contact for customers, ensuring their experience is smooth and efficient. The ideal candidate will possess strong communication skills, attention to detail, and a valid driving license. Enjoy a salary of £27,580.80 per year, plus bonuses and benefits including generous leave and professional development opportunities.

Benefits

Performance-based bonus

22 days of annual leave

Paid training sessions

Employee benefits for car hire

Wellbeing support

Family-friendly support

Qualifications

• Ability to work independently and as part of a team in a dynamic environment.
• Strong attention to detail for accurate paperwork and vehicle inspections.
• Excellent communication skills for friendly customer interactions.
• Willingness to work flexible shifts covering operational hours.
• Minimum 12 months driving experience and valid driving license.

Responsibilities

• Serve as the first and last point of contact for customers.
• Manage the check-in and check-out process for rental vehicles.
• Conduct vehicle inspections and complete necessary paperwork.
• Assist with transferring vehicles and manage vehicle refueling.
• Deliver outstanding customer service representing the premium brand.

Skills

Adaptability

Attention to Detail

Communication

Flexibility

Valid Driving License

Job description

Do you excel at delivering exceptional customer experiences? At SIXT, we offer you the chance to shine! Join our friendly Fleet Service team, where you'll be the first and last point of contact for our customers. Your role includes working outdoors in car parks, welcoming customers on arrival, and assisting with returns - all while providing first-class service.

Enjoy growth opportunities and a starting salary of £27,580.80 per year, plus a bonus to reward your dedication!

Responsibilities:

• You will be the first and last point of contact for our customers
• You will manage the check-in and check-out process for rental vehicles, ensuring smooth and efficient service for all customers
• You will conduct vehicle inspections, identifying any damage or defects, and complete the necessary paperwork to support a seamless rental experience
• You will assist the branch team by transferring vehicles between locations and manage vehicle refueling
• You will represent the premium SIXT brand by delivering outstanding customer service at all times

Requirements:

• Adaptability: You excel in a dynamic environment and can work under pressure, both independently and as part of a team
• Attention to Detail: You have a keen eye for detail, ensuring accurate completion of all handover paperwork and vehicle inspections
• Communication: You have strong communication skills, enabling clear and friendly interactions with customers, even in busy settings
• Flexibility: You are open to work on a shift rotation to cover branch operating hours, ensuring continuous service
• Driving License: You hold a valid driving license and bring a minimum of 12 months driving experience

Benefits:

• Competitive Compensation & Financial Security: Receive an attractive monthly salary, performance-based bonus, and a guaranteed monthly bonus. Secure your future with enrolment in SIXT's pension scheme
• Generous Time Off: Enjoy 22 days of annual leave, plus bank holidays
• Training & Professional Development: Benefit from paid training sessions and a variety of development opportunities to grow your career
• Exclusive Employee Benefits: Access special terms for SIXT car hire and extend perks to friends and family with our staff rental scheme
• Wellbeing Support & Life Assurance: Stay healthy with the Yulife wellbeing app and enjoy peace of mind with in-service life assurance
• Family & Employee Assistance: Benefit from family-friendly policies and receive support through our Employee Assistance Programme