CHC Case Manager & Assessor

Integrated Care System; Willerby; On-site; GBP 27,000 - 32,000; Full time

Job summary

An Integrated Care System is seeking a dynamic Band 6 Case Manager & Assessor to join its Continuing Healthcare team in Willerby. This role involves effective case management and assessment for patients potentially eligible for NHS funding, while supporting vulnerable adults towards better quality of life. The position offers opportunities for growth and includes comprehensive training for successful candidates.

Qualifications

• Qualified RGN/RMN/RNLD.
• Evidence of post qualification ongoing professional development.
• Familiarity with the Continuing Care and Funded Nursing Care criteria.

Responsibilities

• Deliver end-to-end Continuing Healthcare pathway.
• Provide comprehensive clinical advice and case management.
• Conduct eligibility assessments and manage care packages.

Skills

Interpersonal skills

Communication skills

Team working

Education

Registered Nurse - RGN/RMN/RNLD

Diploma Level Specialist Knowledge

Job description

Go back Humber and North Yorkshire Integrated Care Board (857)

CHC Case Manager & Assessor

The closing date is 06 August 2025

This role will be located at one of the ICB bases linked to the geography of the team. Please speak tot he Recruiting manager for details.

An opportunity has arisen within the ICB forcolleagues who are qualified RGN/RMN/RNLD that are currently fulfilling anon-clinical / clinical role to consider a change in direction and join the newContinuing Healthcare team.

We are looking to recruit a dynamic andinnovate Band 6 Case Manager and Assessor to work as part of the team,delivering effective case management, assessment and reviews across thegeography for persons who may be eligible for NHS funding. The successfulcandidate will be joining a newly formed integrated team of clinicians, socialworkers and administrative staff.

There are 2.0 WTE posts available in the Hull& East Riding Team.

All flexible working requests will beconsidered.

Part time and full time posts will beconsidered.

The team is able to offer an upskilling periodfor those who apply but may not have all the required skills and experience tobegin the role immediately. This will likely take 4 months to upskill andsupport the individuals who are successful to post. The upskilling will includeundertaking digital training through NHS England, alongside shadowing andsupport from existing Complex Care, including CHC, colleagues.

Main duties of the job

This role will work with the seniorclinical team and Operational Manager to deliver the 'end to end' ContinuingHealthcare pathway. This includes eligibility assessment, review, casemanagement and duty. As a member of the team, you will be working with a groupof highly skilled people knowledgeable and passionate about the ICB achievingits statutory duties as set out in the national Continuing Healthcareframework.

As a Case Manager and Assessor, you will alsocontribute to the ICB's essential operational objectives and duties, whichincludes the achieving of key national performance indicators the delivery ofgood quality service and care, engage in meaningful supervision, and help tobuild and shape the development of new guidance for the delivery of CHC acrossthe combined footprint of the Humber and North Yorkshire ICB. You will workwith families, our local authority partners and the wider MDT

This post is a highly rewarding role,supporting some of the most vulnerable adults in the locality to achievepositive change and improved quality of life. Providing equal interest andchallenge, with plenty of opportunities for growth and development workingalongside others with a shared goal of providing the right care for those inour community who are challenged by complex health needs.

About us

NHS Humber and North Yorkshire Integrated Care Board (ICB) is responsible for planning and arranging the provision of NHS services to meet the diverse health needs of a population of 1.7 million people. Our area reaches over 1,500 square miles and includes the cities of Hull and York and the large rural areas across East Yorkshire, North Yorkshire and Northern Lincolnshire.The ICB is part of the Humber and North Yorkshire Health and Care Partnership, one of 42 Integrated Care Systems (ICS) across England to meet health and care needs, coordinate services and plan in a way that improves population health and reduces inequality between groups. The Health and Care Partnership comprises of NHS organisations, local councils, health and care providers and voluntary, community and social enterprise (VCSE) organisations.

Job responsibilities

Thepostholder will provide comprehensive clinical advice, assessment and casemanagement to NHS Continuing Health Care and NHS Funded Nursing Care functionswith particular responsibilities for people who have complex health care needs,this includes all categories of needs e.g. physical, end of life, Mental Healthand Learning Disability needs.

Thepostholder will follow the process set out by the NHS National Framework forCHC & FNC to provide comprehensive assessment, case management, review andfollow up on all CHC & FNC functions for the CHC Team. In addition, theywill provide support and advice to other workers, MDTs, carers and patients asrequired in implementing the National Framework for CHC &FNC, contributingto the ongoing training of other colleagues as necessary.

Thepost holder will procure safe and appropriate care packages based on individualneeds and support the Local Authority with jointly funded packages of care.

Thepostholder will be required to undertake complex assessments to identifyeligibility for Continuing Health Care and Funded Nursing Care by completingthe National Decision Support Tool. Gather evidence to support complex clinicaljudgements, which takes into account the knowledge and advice of otherprofessionals and individuals / relatives views.

Inaddition, the postholder will assist with complaints, IRPs and retrospectivecases from a clinical viewpoint.

Thepostholder will ensure risks are observed and actioned and are aware of thelocal governance arrangements and work within this when carrying out duties onbehalf of the CHC team.

Thepostholder will be expected to keep accurate, high-quality documentation, ensuringinformation flow to the business and admin team is up to date in order thatthey can manage data and process payments.

Thepostholder will provide and receive highly complex clinical and socialinformation relating to patients and explain this to MDT meetings, teammeetings, other agencies patients and carers where there may be barriers tounderstanding and resistance to messages being accepted-i.e. if care cannot berecommended or funded.

Thepostholder will manage difficult relationships from other parties which ariseout of case management, reporting difficulties and seeking support to manage asrequired. They will work flexibly within a team and communicate well with othercolleagues, ensuring all records are comprehensive and that colleagues arebriefed on potential issues, which may arise during any planned absence.

Ensureany safeguarding or examples of poor-quality care are appropriately respondedto reported and followed through, working closely with the safeguarding team /quality and contracting teams.

Person Specification

Experience

• Experienced in team working and working autonomously.
• Demonstrate evidence of multi-disciplinary/multi agency working
• Previous experience in undertaking comprehensive, evidence-based assessments
• Working with the care home sector
• Working with a wide range of agencies or care groups.
• Working with the Independent Sector health and social care providers.

Skills and Attributes

• Excellent interpersonal and communication skills/negotiation skills and ability to convey sensitive issues.
• Ability to deal with distressed and often upset individuals in a professional manner at all times.
• Able to assist in managing oneself and work schedule in the most effective way.
• Demonstrate skill in working with users and carers from a variety of backgrounds.
• The duties of this post require travelling throughout the county on a daily basis, therefore the post holder must be independently mobile/car driver.
• Flexible approach.
• To be calm, professional and reassuring at all times when dealing with other agencies and the public.
• Ability to engage and work effectively with relevant agencies and multi-disciplinary professionals at all levels.
• Have a clinical knowledge of a wide range of chronic conditions, illness and disability or the ability to learn this.
• Ability to produce any written documentation to a high standard.
• Able to write coherent and comprehensive assessments and be able to present them in public arenas.
• Skills in quality/audit systems.
• Ability to network and have a knowledge of services.
• Ability to sign post and provide advice on access to generic health and social services.
• Able to demonstrate an ability to work with families and other agencies to procure care packages and has ongoing responsibility for this.

Qualifications

• Registered Nurse - RGN/RMN/RNLD
• Evidence of post qualification ongoing professional development.
• Diploma Level Specialist Knowledge required through training/ experience.
• Knowledge of continuous developments in the NHS and social care.
• Ability to understand the Continuing Care and Funded Nursing Care criteria and the ability to apply this to everyday practice.
• Ability to update knowledge of various acts and statutory guidance such as the Mental Health Act, Mental Capacity Act, Valuing People, Safeguarding etc
• Knowledge of risk management and clinical governance.
• Relevant post qualification study which represents ongoing professional development.
• Good-working knowledge of local policies that apply to nursing, health, and social care.
• Knowledge of safeguarding and other policies that affect vulnerable people

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Humber and North Yorkshire Integrated Care Board (857)