CHC - Administrator (B3)

NHS; Grimsby; Hybrid; GBP 22,000 - 28,000; Part time

Job summary

Join the NHS as a CHC Administrator, where you'll play a vital role in supporting the Continuing Healthcare team in North East Lincolnshire. This role offers the opportunity to enhance your administrative skills while thriving in a fast-paced environment. You'll manage wide-ranging tasks, from effective communication to data management, ensuring high-quality service delivery in a compassionate healthcare setting.

Benefits

Flexible working

Car lease schemes

NHS pension

Training provided

Qualifications

• Educated to NVQ Level 3 in Business Administration or equivalent.
• Previous experience in an office environment and healthcare setting preferred.
• Demonstrated ability to manage workload independently.

Responsibilities

• Provide high-quality administration support to the NHS Continuing Healthcare team.
• Act as the first point of contact for inquiries from families and agencies.
• Manage sensitive communications and maintain confidentiality.

Skills

Communication

Organisational Skills

Problem Solving

Customer Service Orientation

Education

NVQ Level 3 in Business Administration

Tools

Microsoft Office

Job description

Go back Humber and North Yorkshire Integrated Care Board (857)

CHC - Administrator (B3)

The closing date is 13 July 2025

Are you ready to take your administrative skills to the nextlevel? Do you thrive in a fast-paced environment where no two days are thesame? If so, we have the perfect opportunity for you. We have an excitingopportunity to work in the Complex Care Continuing Healthcare Team as partof the admin team based in North East Lincolnshire & North Lincolnshire CHCteam with potential for some hybrid working.

We are looking to recruit a new team member whoseresponsibility it is to provide high quality administration to the NHSContinuing Healthcare (CHC) team.

Applicants will be required to demonstrate effectivecommunication and organisational skills; be able to work on their owninitiative, both independently and within a team and must be able to prioritiseworkload and work effectively in a busy environment.

Word processing, data input, filing, photocopying, use ofelectronic mail, diary management and note taking skills are basic requirementswithin the role. The post holder will also be able to adapt to changing demandswithin the team and show commitment to support the delivery of a high standardof service to colleagues.

The post holder will be required to work using their owninitiative and autonomously and will be expected to respond to day to dayissues that arise and seek management support as required.

Flexible working will beconsidered.

Part time working will be considered.

Training will be provided.

Main duties of the job

The post holder will be thefirst point of contact with the Continuing Healthcare Team.

The main duty of the post isto

Answer queries from families and otheragencies.

Signpost and advise the best course of actionregarding the query.

Process referrals coming into the securemailbox

Take messages and inform case managers of anychanges to client situations.

Support other members of the admin and clinicalteam

.Prepare assessments for CHC panel process

About us

HNYICB is aninnovative organisation at the forefront of change and keen to recruit the very best people todevelop its services.

A unique andinteresting role within our admin team is a great opportunity to work in thisdiverse area of health care.

A team approach isimplemented there are shared development opportunities for staff dealing withcomplex care for patients with identified primary health care needs.

CHC ContinuingHealthcare NL & NEL are looking to recruit an enthusiastic experiencedperson to join our friendly and supportive team.

We offer a range ofbenefits including flexible working, car lease schemes and NHS pension

Job responsibilities

The post is part of aneffective administration team whose responsibility it is to provide high qualityadministration to the CHC and Complex Care Team.

The post holder will oftenbe required to work using their own initiative and autonomously and is expectedto respond to day to day issues that arise and seek management support asrequired.

The post holder will have key relationship with thefollowing teams, departments and organisations:

CHC& Complex Care Staff

Providers(e.g. Care homes, Care agencies, NHS Trusts)

LocalAuthorities

GP- Practice Managers and Practice staff

Membersof the public

Patients,families, and their representative

Financeand Business Intelligence colleagues

CHCSystem Providers and Admin

Legaland Governance Teams

Core functions of the role include :

Toact as a first point of contact for the CHC and Complex Care Team, dealing withroutine and specialist enquiries and referring to others as required.

Providehigh quality administrative support to the functions of the CHC Team.

Communicatingsensitive information to families of clients with complex needs.

Providea customer relationship management service via the telephone, email, internetor other contact channels

Producecorrespondence and communications ensuring accuracy and that they all areproduced in line all procedural documentation.

Receive,transmit, record and retrieve information and manage, present and share data asappropriate.

Updatingand checking patient information on CHC Systems and other relevant systems toensure accuracy of data.

Inputinto and support reporting and monitoring functions, as required.

Contributeto the development of local policies and procedures.

Liaisonwith providers, local authorities, health colleagues and members of the publicregarding NHS CHC, FNC and Section 117.

Filingin appropriate formats and ensuring suitable storage or distribution.

Receivingincoming post, faxes and e-mails and distributing to the team

Draftingand typing letters and reports to professionals and members of the public.

Actas first point of call for all funding requests and responsible for ensuringthe correct information is received, scanned recorded and triaged to therelevant member of staff following data protection polices

Toattend statutory training and keep up to date with personal developments.

Touse your own skills and experience to educate other professionals in thedepartment to develop a wide range of experience within the team.

Tomaintain confidentiality at all times

Tocarry out any other duties as needed by the department of behalf of the ICB

Inorder to fulfil this role the post holder will be directly exposed todistressing circumstances around patients care and distressed relatives.

Person Specification

Experience

• Managing own workload and working on own initiative
• Previous experience of working in an office environment
• Ability to problem solve and work within a pressured, sensitive environment
• Previous NHS experience
• Experience working with Systems / databases

Skills and competencies

• Excellent communication skills (verbal and written)
• Excellent numeracy and literacy skills
• Able to produce accurate and timely work
• Focuses on delivering a customer orientated service
• Capable of problem solving and be proactive in forward planning
• Able to understand information from a wide range of professional disciplines; financial, clinical and information staff from within the NHS
• Identifies and takes responsibility for own development
• Mature and confident approach
• Motivated and enthusiastic
• Team Player
• Ability to prioritise own workload

Qualifications

• Educated to NVQ Level 3 in Business Administration or equivalent experience and the ability to understand a range of work procedures and practises, some of which are non-routine
• Proficient in using Microsoft Office

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Humber and North Yorkshire Integrated Care Board (857)