CHC Administrator

Job summary

Unfortunately, we are unable to consider applications from individuals who require sponsorship.

NHS Buckinghamshire, Oxfordshire and Berkshire West (BOB) Integrated Care Board is the statutory NHS organisation responsible for planning and delivering health and care services for the communities of Buckinghamshire, Oxfordshire and Berkshire West.

The All Age Complex Continuing Care Service (AACCC) are looking for conscientious individuals to join our team in one of our three bases in Oxford, Reading or High Wycombe.

Main duties of the job

The post holders will provide administrative support, working within an integrated administration team within Continuing Healthcare to assist in delivering every element of organisation required to support Band 4 Admin staff in the NHS Continuing Healthcare Pathway and other commissioned services. This includes supporting the sourcing of care provision and supporting all clinical staff within the Continuing Healthcare team.

The post holders will be required to liaise with other administrative and support staff within BOB ICB NHS Foundation ICB and a range of external contacts including other NHS ICBs, Social Services, Care Providers, Community Nurses and GPs and to respond to enquiries received from the general public.

If you would like to discuss this role, please contact Marion Gelder on 0118 982 2900.

About us

NHS Buckinghamshire, Oxfordshire and Berkshire West (BOB) Integrated Care Board is the statutory NHS organisation responsible for planning and delivering health and care services for the communities of Buckinghamshire, Oxfordshire and Berkshire West.

We work collaboratively with partner organisations including local government, the voluntary, community and social enterprise sector, and people and communities across the BOB Health and Care Integrated Care System (ICS).

Our key priorities are to increase healthy life expectancy and reduce health inequalities for the 1.7 million people who live in our communities.

We value and promote diversity and are committed to equality of opportunity for all. We believe that the best employers are those that reflect the communities they serve. We want to increase the diversity of our NHS leadership and particularly encourage applications from women, people from Black, Asian and Minority Ethnic communities, LGBT communities, younger candidates and from people with lived experience of disability, who we know are all under-represented in these important roles.

Our Values are:

Respectful we are inclusive

Impactful we make a difference

Integrity we are kind and fair

Leadership we encourage leadership

Collaborative we work together in a positive way

Date posted

01 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Full-time

Reference number

D9482-ICB-5731TG-A

Job locations

Unipart Group Of Companies

Garsington Road

Cowley

Oxford

OX4 2PG

Berkshire Health Authority

Bath Road

Reading

RG30 2BA

Buckinghamshire Council

Easton Street

High Wycombe

Buckinghamshire

HP11 1NH

Job description Job responsibilities

Act as receptionist/first point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate.

Ensure that general office supply levels are maintained.

Responsible for sorting of all incoming post and ensure distribution to the relevant departments, and to ensure that all out going post is documented. To send post recorded delivery when requested.

Ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate.

To provide efficient administrative support to the AACC team.

To ensure that high standards of data quality and accurate recording are maintained, using the ICBs databases.

Understand the end-to-end AACC process and other commissioned services supported by AACC funding.

Have a flexible/adaptable approach to their work in order to meet various deadlines.

Able to work on own initiative and unsupervised, within defined policies and procedures to set timescales and the Locality teams priorities.

Respond to email, telephone and written enquiries in a confidential and sensitive manner, actioning in the appropriate way.

To appropriately communicate confidential and sensitive information on patients to external agencies.

To archive and dispose of electronic and paper documents confidentially, in accordance with the current procedures in place.

Produce quality documentation to support the work of the team as required, using the appropriate Microsoft software and adopting the ICBs corporate standards and style.

Provide administrative support for meetings as required, preparing agendas, recording action notes of meetings. Post holder must have a standard level of keyboard skills and able to use Microsoft Office programmes.

To carry out other appropriate delegated duties as required.

Job description Job responsibilities

Act as receptionist/first point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate.

Ensure that general office supply levels are maintained.

Responsible for sorting of all incoming post and ensure distribution to the relevant departments, and to ensure that all out going post is documented. To send post recorded delivery when requested.

Ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate.

To provide efficient administrative support to the AACC team.

To ensure that high standards of data quality and accurate recording are maintained, using the ICBs databases.

Understand the end-to-end AACC process and other commissioned services supported by AACC funding.

Have a flexible/adaptable approach to their work in order to meet various deadlines.

Able to work on own initiative and unsupervised, within defined policies and procedures to set timescales and the Locality teams priorities.

Respond to email, telephone and written enquiries in a confidential and sensitive manner, actioning in the appropriate way.

To appropriately communicate confidential and sensitive information on patients to external agencies.

To archive and dispose of electronic and paper documents confidentially, in accordance with the current procedures in place.

Produce quality documentation to support the work of the team as required, using the appropriate Microsoft software and adopting the ICBs corporate standards and style.

Provide administrative support for meetings as required, preparing agendas, recording action notes of meetings. Post holder must have a standard level of keyboard skills and able to use Microsoft Office programmes.

To carry out other appropriate delegated duties as required.

Person Specification Experience Essential

• Demonstrable experience of working in an administrative environment and working with computerised data systems.

Desirable

• Experience of working in a health care environment.
• Awareness of a range of Health Services provisions.
• Working knowledge of Microsoft Office including Word and Excel.
• Knowledge of NHS issues.
• Understanding of Data Protection legislation.

Qualifications Essential

• Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Communication Skills Essential

• Clear communicator with good writing, data entry and telephone skills.
• Ability to work effectively as part of a team.
• Problem solving skills.

Person Specification Experience Essential

• Demonstrable experience of working in an administrative environment and working with computerised data systems.

Desirable

• Experience of working in a health care environment.
• Awareness of a range of Health Services provisions.
• Working knowledge of Microsoft Office including Word and Excel.
• Knowledge of NHS issues.
• Understanding of Data Protection legislation.

Qualifications Essential

• Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Communication Skills Essential

• Clear communicator with good writing, data entry and telephone skills.
• Ability to work effectively as part of a team.
• Problem solving skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Buckinghamshire, Oxfordshire and Berkshire West ICB

Address

Unipart Group Of Companies

Garsington Road

Cowley

Oxford

OX4 2PG

Employer's website

https://www.bucksoxonberksw.icb.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Buckinghamshire, Oxfordshire and Berkshire West ICB

Address

Unipart Group Of Companies

Garsington Road

Cowley

Oxford

OX4 2PG

Employer's website

https://www.bucksoxonberksw.icb.nhs.uk/ (Opens in a new tab)