CHC Administrator

Betsi Cadwaladr University Health Board; Colwyn Bay; On-site; GBP 21,000 - 27,000; Full time

Job summary

Betsi Cadwaladr University Health Board is seeking an experienced administrator to support the Central area Continuing Health Care Team. You will handle referrals, manage diaries, prepare papers, take minutes and liaise with public, health professionals and authorities with discretion.

The role requires strong organisational and communication skills, with Welsh language ability desirable. Training and support are provided within a large NHS organisation.

Qualifications

• Sufficient experience in a busy NHS office environment.
• Understanding of the discharge planning process and Continuing Healthcare Framework.
• Excellent communication on confidential issues with public, staff and external agencies.

Responsibilities

• Assist the CHC Team Administrator with all administration relating to NHS CHC and related schemes.
• Act as first point of contact for referrals/enquiries to the CHC Team.
• Take telephone messages and signpost callers as needed.
• Monitor panel outcomes and update Broadcare; liaise with Finance on funding changes.
• Produce reports for the team and managers.
• Manage the CHC departmental mailbox and actions.
• Maintain electronic diaries for CHC staff.
• Prepare and send letters related to CHC applications.

Skills

Communication

Organisational skills

Time management

Prioritisation

Autonomy & teamwork

Proactive attitude

Adaptability

Education

NVQ 3 Business Administration or equivalent

Good general education

Tools

Microsoft Access

Excel

Word

PowerPoint

Publisher

Oracle

Job description

Job Overview

We are looking for an enthusiastic, motivated and experienced administrator to work within the Central area Continuing Health Care Team. The post holder will provide full administrative support, to act as first point of contact for all referrals/enquiries to the CHC Team. To manage diaries resolving conflicting diary appointments, organize meetings, prepare meeting papers and take minutes of meetings, to source and provide information when required, to include report collation. Ensure that all communications with members of the public, staff and any other agency are handled confidentiality and professionally, in order to aid the delivery of a high quality service. Demonstrate excellent and advanced communication skills on confidential issues such as disputes or complaints, when dealing with telephone calls/correspondence from members of the public, Health Professionals, Local Authorities and non - NHS organizations.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

To assist the CHC Team Administrator in all aspect of administration relating to NHS Continuing Health Care (CHC), Funded Registered Nursing Care (FNC) discharge from hospital and delayed transfers of care and any schemes associated with CHC/CHC bids.

Act as first point of contact for all referrals/enquiries to the CHC Team.

Take telephone messages in the absence of the CHC Team and if necessary signpost the caller to the correct person who can help with their query.

Monitor and ensure correct panel outcomes, application of information to the Broadcare system, liaise with the finance department regarding any change in funding/accommodation etc (Deceased, New Patients, amendments).

Produce reports for the team and CHC Team Managers when required.

Manage the departmental BCU application mailbox and carry out appropriate action.

To maintain and manage electronic diaries for CHC Operational Manager, Team Manager and Nurse Reviewers.

Ensure that letters relating to ratified, deferred or disputed CHC applications are completed and sent out to relevant parties.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or

Person specification

Experience

Essential criteria

• Sufficient experience in a busy NHS office environment

Knowledge

Essential Criteria

• Understanding of the discharge planning process and Continuing Healthcare Framework
• In-depth knowledge of Microsoft Access, Excel (including formulae), Word, PowerPoint and Publisher to enable the creation of databases, tables, graphs, presentations

Desirable criteria

• Oracle

Personal Qualities

Essential Criteria

• Ability to work autonomously as well as within a team
• Enthusiastic and Proactive

Skills

Essential criteria

• Ability to communicate at all levels
• Ability to work in an unpredictable environment
• Good organisational skills
• Ability to continually reprioritise workloads
• Ability to meet deadlines

Desirable criteria

• Line management skills

Qualifications

Essential criteria

• NVQ 3 Business Administration or equivalent qualification /experience
• Good general education

Desirable criteria

• Advanced level IT qualification or equivalent or working towards such
• ECDL