Charity Shop Supervisor

The Churches Trust; Derry/Londonderry; On-site; GBP 20,000 - 25,000; Part time

Job summary

A charitable organization in Derry/Londonderry is looking for a Shop Supervisor to manage retail operations and a team of volunteers. The role includes providing excellent customer service, effective merchandizing, and ensuring a welcoming environment. Ideal candidates should have retail experience, strong communication skills, and the ability to handle cash. This position offers a chance to support a good cause while working in a dynamic retail setting.

Qualifications

• Experience in retail or relevant service sector is essential.
• Ability to manage and support volunteers effectively.
• Good IT knowledge, especially in Word and basic Excel.

Responsibilities

• Supervise daily shop operations.
• Provide excellent customer service.
• Assist with stock management and merchandising.

Skills

Customer service

Team management

Communication

Ability to handle money

Fashion knowledge

Reliability

IT skills

Retail experience

Job description

The Shop Supervisor supports the day-to-day operation of a Churches Trust retail shop, ensuring excellent customer service, smooth operational efficiency and the achievement of sales targets. The role involves supervising volunteers, maintaining merchandising standards, handling cash and upholding the mission and values of the Churches Trust in a welcoming and inclusive environment.

Responsibilities

• Supervise daily shop operations
• Provide excellent customer service and promote a positive shopping experience
• Assist with stock management, merchandising, and visual displays
• Ensure compliance with health & safety, safeguarding, and cash handling procedures
• Maintain a clean, safe, and organised retail environment
• Promote the charitable aims of the Churches Trust through effective retail practices

Skills and Qualifications

• Ability to handle money and keep basic financial and administrative records.
• Physical capacity to move heavy bags of clothes etc
• Ability to work alongside and support volunteers
• Communication skills, with the ability to relate to a wide range of people and resolve problems with fairness.
• A flair for fashion, knowledge of brand labels and pricing levels.
• Dependable, reliable and honest with a confident and enthusiastic manner.
• Able to work in a very busy and energetic environment or able to work alone and with initiative.
• Good IT knowledge in Word, basic Excel and using Outlook.
• Retail, or relevant service sector experience.
• Experience of managing a team of volunteers.
• Experience of using social media platforms to promote the shop/stock and experience of online marketplace sites, such as Vinted.
• Experience in merchandising/ window dressing.

Application Information

For further information please contact the office on 028 7131 1322 or email [e-mail]