Charity Shop Manager

Absolutely Recruitment; London; On-site; GBP 27,000; Full time

Job summary

A leading charity organization seeks a dedicated Shop Manager for their location in Tolworth, London. The role demands leadership in managing shop operations, meeting income and gift aid targets, while ensuring compliance with policies and providing excellent customer service. Ideal candidates will have prior retail management experience and strong communication skills.

Qualifications

• Previous retail experience at management/supervisory level is essential.
• Experience in the charity sector beneficial.
• Effective staff and volunteer management.

Responsibilities

• Day-to-day shop management, ensuring sales and cleanliness.
• Control cash flow and process donations accurately.
• Maintain social media presence to boost income.

Skills

Communication Skills

Cash Handling

Staff Management

Customer Service

Job description

Salary: £27,000 per annum
Hours: 40 hour week (5 days per week including Saturdays)

Full time permanent role

Fantastic opportunity to lead a Charity Shop in Tolworth, ensuring income and gift aid targets are met. Previous experience in a similar role is essential.

Key Responsibilities:

• Day-to-day shop management, including sorting donations and optimizing sales training staff and volunteers ensuring shop cleanliness and adherence to policies
• Control cash flow and process financial donations accurately
• Maintain social media presence to boost income
• Support budget setting and gift aid procedures
• Recruitment, training, and performance reviews for staff and volunteers
• Provide professional customer service and promote charity events
• Accept donations courteously
• Ensure compliance with trading standards and maintain accurate records
• Oversee equipment maintenance and repairs
• Manage shop security, including key holder responsibilities and CCTV usage
• Implement Health & Safety policy and ensure compliance

Person Specification

• Previous retail experience at management /supervisory level is essential
• Experience in the Charity sector beneficial
• Excelling communication skills
• Patient and hand on
• Experience of dealing with vulnerable people is beneficial
• Effective staff and volunteer management
• Cash handling experience