Charity Shop Manager

InFocus; Exeter; On-site; GBP 25,000 - 30,000; Full time

Job summary

A charity organization based in Exeter is seeking an experienced Charity Shop Manager. This role involves supporting and covering existing shops, leading a team of assistants and volunteers, and driving business growth. The ideal candidate will have prior management experience in charity retail, excellent communication skills, and a willingness to travel to various locations as needed. A driving license is essential for this position.

Benefits

30 Days plus Bank Holidays

Occupational sick pay from day one

Paid medical appointments

Comprehensive training and development

Enhanced paternity leave

Enhanced maternity pay

Discounted shopping access

On-site free parking

24-hour employee assistance programme

Life assurance and group accident cover

Cycle to Work Scheme

Contributory pension scheme for eligible staff

Qualifications

• Proven management experience in charity retail.
• Knowledge of the charity sector and its challenges.
• Self-motivated and commercially aware.

Responsibilities

• Lead and support shop assistants and volunteers.
• Manage charity shop operations and achieve business targets.
• Travel to different shops as needed.

Skills

Management experience in charity retail

Interpersonal skills

Communication skills

Customer care skills

Job description

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This is a fixed-term opportunity for an experienced Charity Shop Manager to join our team at our Exeter-based charity.
This new role will combine providing support and/or absence cover to our existing shops, along with getting involved in other opportunities for growth and development across the retail team (e.g. volunteering). Working in the shops may involve working to support the shop manager, or stepping in for them at short notice (and quickly getting to grips with their shop, processes, staff, volunteers and customers). This will be balanced according to business needs.

The nature of this role means that you will need to be capable of both leading or being part of a team consisting of shop assistants and volunteers. There will also be times when you will be working on your own or with our Head of Retail and Enterprise at our Exeter base. The most important thing is that you will be helping us to achieve and exceed business targets for sales, growth and profits.

You will be based either at one of our charity shops, or at our main base in Exeter (to be discussed at interview).

About you

We’re looking for someone with prior management experience in charity retail, and demonstrable knowledge of the sector and its challenges. You will be self-motivated, commercially aware with a creative eye for displays, and constantly seeking new business opportunities. You will be comfortable with both acting as shop manager, and supporting the existing shop team, depending on the situation. You will have excellent interpersonal, communication and customer care skills and be a person who motivates their team and creates a safe and energetic working environment.

There is a need to travel to different shops in Exeter and East Devon (depending on business needs) so a driving licence and willingness to drive InFocus vehicles is important.

Working pattern

37.5 hours per week, 5 days per week. Some weekend working may be required as part of a rota depending on the specific assignment (e.g. covering a shop in the absence of the manager).

How we say “thank you”

• 30 Days plus Bank Holidays (pro-rata for part-time hours)
• Occupational sick pay scheme from day one
• Paid medical appointments
• Comprehensive training and development
• Enhanced paternity leave
• Enhanced maternity pay
• Access to discounted shopping
• On-site free parking
• 24-hour employee assistance programme
• “Death in service” life assurance and group accident cover
• Cycle to Work Scheme
• Contributory pension scheme for eligible staff

About our application process

When providing a supporting statement, please refer to the job description and person specification in the application pack and include information that shows your suitability for the role.

Please Note: Where you do not provide a supporting statement and a full and up to date CV, your application will not be considered.

If your application is shortlisted, you will be contacted by the recruiting manager for a brief initial conversation to check suitability for the role.

We reserve the right to close this advert early when we receive a high volume of applicants.

Equality, diversity and safeguarding

We are a disability friendly employer and actively encourage candidates with a disability to apply. If you need support with completing your application form, please

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. All posts are conditional to an Enhanced Disclosure and Barring check (DBS), satisfactory medical check, references and evidence of the right to work in the UK.

Staff have a responsibility to inform InFocus of any conviction or prosecution that occurs whilst employed.

It is an offence to apply for the role if the applicant is barred from engaging in regulated activity relevant to children and adults at risk.

To be eligible for this position, we require candidates to either hold British citizenship or have the right to work in the UK. Unfortunately, we are unable to sponsor applications from candidates who do not currently possess the right to work in the UK.