Charity shop manager

Everpool; England; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading national charity in the United Kingdom is seeking a passionate and motivated Shop Manager to lead their team and drive sales in a busy store. The role involves managing day-to-day operations, fostering a welcoming environment, and maximizing donations. Experience in retail management, strong communication skills, and a flexible working approach are essential. The position offers numerous benefits, including training and support, a generous holiday allowance, and a pension scheme.

Benefits

Training and support from an experienced team

Staff discount and holiday allowance

Generous pension contribution

Life assurance and health cashback plan

Free and discounted tickets for events

Qualifications

• Retail management experience ideally in a charity or fashion environment.
• Excellent communication and organisational skills.
• A passion for the cause and the community.
• Ability to work flexibly, including some weekends.

Responsibilities

• Manage day-to-day shop operations.
• Lead, motivate, and train a team of volunteers.
• Drive donations and deliver excellent customer service.
• Maintain high visual merchandising and housekeeping standards.
• Monitor financial performance and meet sales targets.

Skills

Retail management experience

Excellent communication skills

Organisational skills

Flexibility in work hours

Job description

Overview

Leading Charity are seeking a Shop Manager who is the driving force behind the success of the store. Do you have a passion for retail and a heart for making a difference? We're looking for a motivated and commercially minded individual to lead the team in their busy store.

Your Role

As Shop Manager, you will drive sales and customer experience. You'll lead a team of dedicated volunteers and staff to maximise sales, create a welcoming environment for customers and donors, and help raise vital funds to support this national charity.

Responsibilities

• Manage day-to-day shop operations
• Lead, motivate, and train a team of volunteers
• Drive donations and deliver excellent customer service
• Maintain high visual merchandising and housekeeping standards
• Monitor financial performance and meet sales targets
• Be accountable for sales and profit performance, and ensure the team are aware of and engaged in the shop's financial performance
• Foster a creative shop environment where team members seek to maximise income in new and innovative ways
• Manage the team to maximise income from Gift Aid on donated products
• Maintain an empowered, motivated, and engaged shop team by ensuring that they understand the value of their contribution to the charity

What We're Looking For

• Retail management experience ideally in a charity or fashion environment
• Excellent communication and organisational skills
• A passion for our cause and the community
• Ability to work flexibly, including some weekends

Benefits

• A rewarding role with real impact
• Training and support from an experienced team
• Opportunities to develop retail and management skills
• Staff discount and holiday allowance
• Apply now and be part of something truly meaningful
• 25 days holiday + bank holiday allowance
• A generous pension - we will contribute 8%
• Great discounts and rewards through Blue Light Card and Benefit Hub
• Life assurance, Bupa health cashback plan
• Tickets for Good - Free and discounted tickets for events