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Charity shop manager

Comfort International

Cumbernauld

On-site

GBP 12,000 - 18,000

Part time

11 days ago

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Job summary

A leading charity organization is seeking a motivated Part-Time Shop Manager in Cumbernauld to oversee daily operations of the charity shop. The role involves leading a team of volunteers, maximizing donations, and ensuring overall excellent customer service in a community-focused environment.

Benefits

Ongoing training and development opportunities

Flexible working patterns

Community-focused environment

Opportunity to make a difference

Qualifications

Experience in retail or customer service is essential.
Strong organisational and leadership skills required.
Ability to manage and motivate volunteers.

Responsibilities

Oversee daily shop operations and ensure a welcoming environment.
Drive sales through excellent customer service and effective merchandising.
Manage stock and maintain accurate records.

Skills

Organisational Skills

Leadership Skills

Customer Service

Interpersonal Skills

Proactive Approach

Tools

Basic IT Systems

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Job Title: Part-Time Charity Shop Manager

Location: Cumbernauld, Scotland

Hours: 21 hours per week, including some weekends

Salary: annual salary pro-rata

Reports to: Area Manager / Retail Coordinator

Job Title: Part-Time Charity Shop Manager

Location: Cumbernauld, Scotland

Hours: 21 hours per week, including some weekends

Salary: annual salary pro-rata

Reports to: Area Manager / Retail Coordinator

About Us

Comfort International is a Christian based Scottish charity committed to help rebuild lives devastated by poverty, genocide and conflict in the nations of the world. We work with partners in Rwanda, Democratic Republic of Congo, Burundi, South Sudan and Uganda to bring lasting transformation to lives and communities . Our retail shops are at the heart of our fundraising efforts, providing vital income to support our work across the nation we work in Africa.

Role

We are looking for a motivated and compassionate Part-Time Shop Manager to lead the day-to-day operations of our charity shop in 2-8 Tay Walk, G67 1BU . You’ll play a key role in driving sales, maximising donations, managing a team of volunteers, and creating a welcoming and inclusive environment for our customers.

Key Responsibilities

Oversee the daily operation of the shop, ensuring a clean, safe, and attractive environment.
Lead, motivate, and support a team of volunteers; provide training and guidance as required.
Drive sales and profitability by ensuring excellent customer service and effective merchandising.
Manage stock: sorting donations, pricing items, and maintaining appealing displays.
Maintain accurate records for sales, expenses, and cash handling in line with charity policies.
Ensure compliance with health and safety, GDPR, and other legal/regulatory requirements.
Promote the charity’s values and work within the local community to increase engagement and donations.

Person Specification

Essential:

Experience in retail or customer service.
Strong organisational and leadership skills.
Ability to manage and motivate volunteers from a variety of backgrounds.
Excellent interpersonal and communication skills.
A flexible and proactive approach.
Competence in basic IT systems (email, till operations, record-keeping).

Desirable:

Previous experience working in a charity or voluntary sector.
Knowledge of visual merchandising and stock rotation.
Understanding of Gift Aid and charity retail operations in the UK.

What We Offer

A rewarding role in a friendly, community-focused environment.
Ongoing training and development opportunities.
Flexible working patterns to suit work-life balance.
The opportunity to make a tangible difference in people’s lives.

To Apply:

Please send your CV and a short cover letter explaining your interest in the role to enquiry@comfortinternational.org or pop into the shop and ask for an application form.

Comfort International is an equal opportunities employer and welcomes applications from all sections of the community.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Part-time

Job function

Job function
Sales and Business Development
Industries
Non-profit Organizations

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Stirling, Scotland, United Kingdom 5 days ago