Charity Retail Supervisor

Emmaus; Leeds; On-site; GBP 28,000; Full time

Job summary

A charitable organization in Leeds is seeking an enthusiastic Retail Supervisor to manage the Secondhand Superstore. The ideal candidate will have retail experience, supervisory skills, and excellent communication abilities. You'll lead a diverse team while ensuring exceptional customer service and meeting income targets. This full-time role offers a salary of £27,500 per annum, with generous benefits including a pension and annual leave.

Benefits

Generous pension package

25 days of annual leave

Qualifications

• Experience in a retail environment, especially charity retail.
• Experience in supervising or leading a team.
• Strong administration and time management skills.

Responsibilities

• Oversee day-to-day operations of the Secondhand Superstore.
• Ensure high customer service standards and meet income targets.
• Motivate companions and provide positive customer experiences.

Skills

Retail experience

Supervisory skills

Excellent communication

Interpersonal skills

Organizational skills

Team player

Ability to work under pressure

Knowledge of EPOS systems

Job description

CLOSING DATE: 15 August 2025 LOCATION: Emmaus Leeds SALARY: £27,500 per annum TYPE: Full time, 37.5 hours per week WORK LOCATION: On Site

Emmaus Leeds is looking for a retail supervisor with a difference; someone with a passion for retail and for developing people. Could this be you?

About Emmaus

Emmaus Leeds is an established charity supporting people affected by homelessness. We are a secular organisation that is part of a worldwide movement that exists to fight poverty, homelessness and other forms of social exclusion.

Emmaus Leeds is made up of a community of people, including our companions (residents of Emmaus), local volunteers, a small staff team and a wide range of supporters. From our 26-bedroom residential community in Leeds city centre, we provide people with a home, food, facilities and tailored support to move on from homelessness for good. To sustain the support offered at our community, we generate the majority of our charity’s income through our social enterprise and Secondhand Superstore.

About the role

Your main responsibilities will be the day-to-day running of our Secondhand Superstore, working alongside a team of companions, ensuring a high standard of customer service is provided and income targets are met.

Ideally, you will have experience in a retail environment, particularly in charity retail, along with experience in supervising or leading a team. We need someone with excellent communication and interpersonal skills to motivate companions and provide a positive experience for customers. You’ll also have an eye for merchandising, good organisational skills and prior knowledge of an EPOS system will be an advantage.

We need a good team player who can work effectively under pressure, whilst supporting a diverse group of people. You’ll also have strong administration and time management skills. and the personal resilience to work with a challenging client group. Common sense, a practical mindset, and a good sense of humour are essential.

The working days for the Charity Retail Supervisor will be Tuesday to Saturday (37.5 hours per week). The salary for this role is £27,500 per year, with annual reviews, plus a generous pension package and 25 days of annual leave.

How to apply

If you think you have what it takes to succeed in this role, we want to hear from you.To request an application pack, please email [e-mail]

The closing date for applications is 5pm on Friday 15th August 2025.