Charity Retail Sales Assistant – Part-Time & Keyholder

British Heart Foundation; South Shields; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

38 days leave (plus sell option)

Wagestream - early wage access

25% staff discount

Health cash plan

Pension 10% employer contribution

Cycle to work

Job summary

British Heart Foundation seeks a part-time Sales Assistant for one of its busy clothing stores in the South Shields area. The role is 16 hours per week, with weekend and bank holiday rota requirements in a fast-paced charity retail environment.

You will engage customers, merchandise donated stock creatively, and work with the E‑Commerce team to boost online sales. As a Keyholder, you’ll run the shop when a manager isn’t on duty.

Qualifications

• Experience in retail not required; passion, energy and customer service are valued.
• Able to work in a busy team environment and guide volunteers on shift.
• Comfortable handling till and using PC/phone to support store operations.

Responsibilities

• Engage with customers and deliver exceptional service.
• Organise and merchandise donated stock to maximise sales.
• Collaborate with E-Commerce team to boost online sales.
• As a Keyholder, run the store when manager isn’t on duty.

Skills

Customer service

Teamwork

Flexibility

Cash handling

Tools

Till

PC

Smartphone

Email

Job description

British Heart Foundation seeks a part-time Sales Assistant for one of its busy clothing stores in the South Shields area. The role is 16 hours per week, with weekend and bank holiday rota requirements in a fast-paced charity retail environment.

You will engage customers, merchandise donated stock creatively, and work with the E‑Commerce team to boost online sales. As a Keyholder, you’ll run the shop when a manager isn’t on duty.